Principal Consulting Engineer - ServiceNow
CDW Corporation4 days ago
Remote, United StatesStaff+
Base Salary
$156k - $225k/yr
Responsibilities
- Lead professional-services delivery and technical deployment engineering for CDW customers using major ServiceNow platforms.
- Provide architectural oversight across multiple projects and establish standardized, supportable, and opinionated technical approaches.
- Design enterprise ServiceNow governance, integration patterns, instance strategies, and upgrade and release approaches.
- Implement ServiceNow workflows and pipelines that automate development, testing, deployment, and operations processes.
- Support presales architects with consulting estimates and technical expertise on large ServiceNow deals.
- Conduct customer workshops and training, provide technical recommendations, and act as an escalation point for complex issues.
- Mentor and coach engineers and architects through project design, architecture reviews, and code reviews.
- Help develop ServiceNow offerings and practice capabilities in response to customer and market needs.
- Advise clients on responsible use of ServiceNow AI capabilities, including governance, data quality, use-case selection, and change management.
- Perform billable consulting work and travel to customer or CDW locations as needed.
Requirements
- Bachelor's degree and 7+ years of ServiceNow experience, including at least 3 years in large-enterprise consulting, or 10+ years of ServiceNow experience including at least 3 years in large-enterprise consulting.
- Expert-level ServiceNow knowledge, with Certified Technical Architect certification or demonstrated architect-level mastery of the platform preferred.
- Experience leading complex, multi-workflow ServiceNow implementations from presales and estimation through design, build, testing, and go-live is preferred.
- Demonstrated ability to define enterprise-wide technical governance, integration patterns, instance strategy, and upgrade and release approaches.
- Experience mentoring architects and developers, establishing delivery standards and reusable accelerators, and improving practice capability is preferred.
- Hands-on expertise with ServiceNow AI capabilities such as Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent is preferred.
- Ability to analyze complex systems and workflows, design automation solutions, and make technology recommendations to clients.
- Strong client relationship, communication, presentation, research, prioritization, and multitasking skills.
- Ability to provide technical leadership, develop IT service offerings, and remain productive amid change, ambiguity, and risk.
- Willingness to travel and a valid U.S. driver's license.
Benefits
- Annual bonus target of 10% subject to plan terms and conditions.
- Benefits information is provided through CDW's benefits overview website.
- Estimated travel is 10%, with travel to CDW locations or client sites as needed.
- Salary ranges may vary by geographic differential.
Tech Stack
Categories
Solutions Engineering
About CDW Corporation
CDW Corporation is an IT solutions provider and reseller that designs, supplies, and manages hardware, software, cloud, and cybersecurity for businesses, government, education, and healthcare. Its model combines product resale from major vendors with consulting, managed services, and lifecycle support across data center, networking, and end‑user computing. Founded in 1984 and headquartered in Vernon Hills, Illinois, CDW is publicly traded on NASDAQ.