1 day ago
Dublin, Ireland or Warsaw, PolandEntry Level
Responsibilities
- Troubleshoot production Google Kubernetes Engine and Anthos deployments to resolve customer issues and achieve readiness, availability, and scale.
- Reproduce customer-reported issues, determine root causes, build diagnostic tools, and accelerate troubleshooting.
- Consult with engineering, sales, and customer teams to resolve technical deployment obstacles.
- Provide global 24-hour customer support, including occasional non-standard hours, shifts, and weekends.
- Advocate for customer needs and identify improvements to products, tools, processes, and documentation.
Requirements
- Bachelor’s degree in science, technology, engineering, or mathematics, or equivalent practical experience.
- Five years of experience troubleshooting, advocating for customer needs, and triaging hardware, software, application, operational, or process issues.
- Five years of technical consulting experience supporting large enterprise customers with high service-level agreement requirements.
- Five years of experience with web technologies, systems administration, developer operations, networking, and Kubernetes.
- Experience with cloud computing and debugging workload issues across large-scale, multi-node environments.
- Experience with exploratory kernel debugging and performance analysis of containerized systems.
- Experience working with public cloud services and infrastructure, particularly GCP.
- Experience with computer networking, including TCP/IP, routing, and load balancing, and basic web technologies such as HTTP, HTML, and DNS.
Benefits
- Ireland compensation is €84000–€86000 EUR plus a 15% bonus target, equity, and benefits.
- Poland compensation is zł252000–zł258000 PLN plus a 15% bonus target, equity, and benefits.
- Global 24x7 support work may require non-standard hours, shifts, and weekends.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.