Senior Consultant, NICE CXone - IEX/WFM
TTEC Digital11 months ago
Base Salary
$135k - $165k/yr
Responsibilities
- Implement, configure, develop, test, and deploy NICE CXone IEX solutions.
- Perform solution design, unit testing, code reviews, defect resolution, and production support.
- Provide technical and business consulting for client engagements and influence engagement strategy.
- Develop solution pitches, value propositions, demonstrations, and executive-level presentations.
- Influence opportunity strategy, future concepts, and product offerings involving CX transformation, process automation, and omnichannel technologies.
- Collaborate with system analysts, project managers, developers, clients, and partners to complete projects.
Requirements
- At least 5 years of experience with NICE CXone and unified communications environments.
- Required experience designing, configuring, and deploying NICE CXone IEX.
- Experience with enterprise-level CCaaS architecture for complex business needs.
- Experience presenting to executive-level technical and non-technical stakeholders.
- Strong customer-facing presentation skills and the ability to develop solution pitches, value propositions, and demonstrations.
- Existing knowledge or industry certifications in NICE CXone and process automation technologies.
- Bachelor's degree in computer science, information technology, or engineering preferred.
Benefits
- Remote position.
- Eligible to participate in an annual incentive program.
- Medical, dental, and vision benefits.
- Tax-advantaged health care accounts.
- Financial and income protection benefits.
- Paid time off and wellness time off.
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.