3 months ago
Base Salary
$114k - $195k/yr
Responsibilities
- Identify post-sales growth opportunities, partner with Account Management, and drive GPV and feature adoption.
- Educate merchants, partners, and internal teams on Cash App Pay and Afterpay features and deliver quarterly technical reviews.
- Partner with Solutions Engineering on pre-sales to post-sales handoffs and expansion opportunities.
- Work with Account Management, Sales, Solutions Engineering, Product, and Engineering on technical and operational solutions.
- Represent merchant needs to Product and Engineering and frame feature requests around commercial impact.
- Manage new product lifecycles and facilitate merchant adoption.
- Lead integration health monitoring, KPI-based health checks, root-cause analysis, preventative measures, and standardization.
- Use HTML, CSS, and JavaScript to diagnose and solve integration issues on merchant websites and in-store terminals.
- Maintain integration documentation and contribute to merchant health reporting, portfolio reviews, and KPI measurement.
- Share challenges and blockers with other Technical Account Managers.
- Participate in on-call incident response, including SLA adherence, end-to-end incident management, RCA delivery, and senior leadership communication.
- Use AI and automation tools to improve merchant analysis, issue detection, documentation, and portfolio management.
Requirements
- Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce.
- Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development.
- Experience managing and growing enterprise accounts, identifying expansion opportunities, and driving commercial outcomes.
- Understanding of payments infrastructure, APIs, integrations, and e-commerce platforms.
- Proficiency in JavaScript, HTML, and CSS, including debugging integrations across e-commerce and POS platforms.
- Ability to use SQL for data analysis and troubleshooting.
- Experience with Datadog or SumoLogic for proactive issue detection and portfolio health oversight.
- Familiarity with environments, testing, release management, and deployments.
- Ability to engage C-suite and VP-level stakeholders and translate technical insights into business recommendations.
- Practical professional experience using AI tools and critically evaluating AI-generated outputs.
- Experience with BNPL, payment processing, merchant acquiring, or incident management is a plus.
- Strong written and verbal communication skills.
Benefits
- Remote work is available from countries where Cash App operates.
- Medical insurance, flexible time off, retirement savings plans, and modern family planning benefits are offered.
Tech Stack
Categories
Solutions Engineering
About Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.