Sr. Customer Technical Architect
LogicMonitor1 day ago
Remote, United StatesSenior
Base Salary
$137k - $189k/yr
Responsibilities
- Serve as the primary technical point of contact for customers and translate customer needs into technical requirements.
- Develop technical strategies aligned with customer business goals in collaboration with sales, account management, product, and other stakeholders.
- Design scalable technical solutions and maintain architectural documentation and guidelines.
- Advise customers on best practices, solution architecture, technology choices, and optimizing their use of the LogicMonitor platform.
- Conduct proofs of concept to evaluate new features released by PDE.
- Troubleshoot and resolve complex technical issues beyond the scope of standard support.
- Deliver customer training sessions and workshops.
- Gather customer feedback to influence the PDE product roadmap.
- Conduct product demonstrations and technical presentations.
Requirements
- 10–15+ years of experience in a similar technical role.
- Significant experience with IT infrastructure and/or software development, including compute, storage, databases, networking, application services, big data, and distributed computing.
- Proficiency in virtualization and cloud-native architectures, containerization, observability, DevOps, and Linux, Windows, and network administration and operations.
- Experience with virtualization technologies such as VMWare, Hyper-V, and Xen Server.
- Experience with storage technologies such as NetApp, EMC, HP LeftHand, and Dell EqualLogic.
- Experience with load balancers such as F5 BIG-IP, NetScaler, and Barracuda.
- Experience with WMI, PerfMon, JDBC, SNMP, SMTP, and JMX.
- Experience with web servers such as IIS, Apache, and Tomcat.
- Experience with Active Directory and databases such as SQL, MySQL, and PostgreSQL.
- Hands-on coding or scripting experience with Groovy, PowerShell, Python, or Ruby.
- Strong understanding of enterprise systems, information and data flows, and API-based solutions.
- Superior oral and written English communication skills, strong technical writing capabilities, and excellent troubleshooting instincts.
- Willingness to travel for onsite training and evangelism.
Benefits
- Fully remote work from a home office for employees in the U.S., with access to company offices and frequent video meetings.
- Comprehensive health, dental, and vision coverage.
- Generous parental leave policies, an Employee Assistance Program, and wellness programs.
- 401(k) with company matching, a Lifestyle Spending Account, and unlimited vacation policy.
Tech Stack
Categories
Solutions Engineering
About LogicMonitor
LogicMonitor provides an AI-first observability and IT infrastructure monitoring platform delivered as SaaS for enterprises and managed service providers. It unifies monitoring across data centers and public clouds (AWS, Azure, GCP), networks, servers, databases, virtualization, and logs, with alerting, dashboards, and incident workflows sold by subscription. Founded in 2007 and headquartered in Santa Barbara, California, LogicMonitor is privately held and owned by Vista Equity Partners.