9 months ago
San Francisco, CA, USAMid Level
Base Salary
$200k - $325k/yr
Responsibilities
- Design, implement, and operate large-scale distributed systems powering AI agents, workflow orchestration, and data pipelines.
- Write and maintain Terraform modules for AWS, GCP, and Azure infrastructure.
- Build deployment packages, installation scripts, and infrastructure templates for self-hosted enterprise deployments.
- Provide technical guidance and troubleshooting support to customers operating self-hosted Serval instances.
- Improve production availability, performance, and reliability through monitoring, alerting, incident response, and capacity planning.
- Build internal tools and platforms that help product engineers deploy, test, and operate services.
- Optimize compute, storage, networking, and database performance.
- Implement security best practices and support enterprise compliance requirements.
Requirements
- 4+ years of experience building and operating large-scale distributed systems in production.
- Strong experience with Terraform and infrastructure provisioning and management.
- Deep knowledge of at least one major cloud provider, including compute, networking, storage, and managed services.
- Experience building, packaging, and supporting self-hosted or on-premises enterprise software deployments.
- Proficiency in Python, Go, or similar languages for automation, tooling, and infrastructure services.
- Strong understanding of networking, databases, Docker, Kubernetes, and orchestration systems.
- Experience with monitoring, logging, alerting, and incident management tools such as Datadog, Prometheus, Grafana, or PagerDuty.
- Ability to communicate technical concepts to customers, troubleshoot complex systems, analyze performance bottlenecks, and provide infrastructure support.
- Preferred experience includes production Kubernetes, CI/CD and deployment automation, Temporal, Kafka, data warehouses, ETL pipelines, enterprise deployment support, and security or compliance frameworks such as SOC 2, ISO 27001, and GDPR.
Benefits
- Opportunity to have significant impact shaping the product and company.
- Growth opportunity building an AI product with support from an experienced team and investors.
- Culture emphasizing innovation, ownership, accountability, and fun.
Tech Stack
Categories
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.