Sales Solution Engineering Manager
Early Warning Services22 hours ago
Chicago, IL, USA +3 moreStaff+
Base Salary
$117k - $156k/yr
Responsibilities
- Provide technical and functional support for sales engagements and serve as the technical conduit between sales teams and clients.
- Design tailored payment, digital-wallet, issuer, tokenization, and contactless acceptance solutions and target-state architectures.
- Lead technical discovery and solution design for issuer and card-portfolio enablement in digital wallets.
- Define token lifecycle behavior across issuer systems, card networks, token services, wallets, and customer-service operations.
- Advise clients on EMV, NFC, contactless payment flows, terminal capabilities, certification, troubleshooting, and operational monitoring.
- Develop and deliver technical presentations, workshops, architecture reviews, demonstrations, proposals, sequence flows, and integration documentation.
- Define, monitor, and review sales solutions engineering objectives and communicate market trends and client feedback to Product leadership.
- Build relationships with issuers, payment networks, processors, merchants, acquirers, technology vendors, and internal teams.
- Comply with security policies and procedures protecting system and data confidentiality, integrity, and availability.
Requirements
- Bachelor’s degree in engineering, computer science, or a related field, or equivalent practical experience.
- Typically at least 8 years of progressive experience in payments or fintech solutions engineering, sales engineering, technical consulting, or solution architecture.
- Experience supporting issuers, processors, payment networks, token services, or digital-wallet integrations, including wallet enablement, card digitization, tokenization, or provisioning programs.
- Strong knowledge of payment tokenization, issuer-to-wallet provisioning, ID&V, token assurance, and token lifecycle management.
- Working knowledge of EMV, NFC, contactless payment standards, cardholder verification, dynamic cryptograms, authorization flows, terminal certification, and troubleshooting.
- Proficiency with APIs, SDKs, cloud platforms, ecommerce integrations, and scalable payment-solution architecture.
- Understanding of U.S. payments regulation and security requirements, including PCI DSS, data protection, AML, KYC, and sanctions compliance.
- Strong customer-facing, sales, leadership, presentation, and communication skills.
- Preferred qualifications include EMV Level 1–3 testing or certification, contactless terminal kernels, terminal-management systems, Tap to Pay on Phone, SoftPOS, mobile point-of-sale, terminal-estate deployment, payment or security certifications, real-time payments, fraud-prevention tools, Apple Pay, Google Pay, issuer processing, payment gateways, and card-on-file credential management.
- Requires ability to work in a fast-paced environment, travel up to 25%, and complete a background and drug screen.
Benefits
- Hybrid work model for positions in Scottsdale, San Francisco, Chicago, or New York.
- Healthcare, dental, and vision coverage with HSA and FSA options.
- 401(k) plan with a 100% company safe-harbor match on the first 6% deferred, immediately upon eligibility.
- Flexible Time Off for exempt employees or generous PTO for non-exempt employees, plus 11 paid company holidays and one paid volunteer day.
- 12 weeks of paid parental leave and Maven Family Planning support.
- Base pay ranges from $117,000–$143,000 in Phoenix/Chicago and $125,000–$156,000 in New York/San Francisco, plus a discretionary incentive plan and benefits.
- Travel of up to 25% is required.
Categories
Solutions Engineering
About Early Warning Services
Early Warning Services builds payment networks and fraud/risk mitigation solutions for U.S. banks and credit unions. It operates the Zelle peer-to-peer payments network and is rolling out Paze, a digital wallet, alongside identity verification and account risk services. Headquartered in Scottsdale, Arizona, it is owned by a consortium of major U.S. banks and partners with thousands of financial institutions nationwide.