8 hours ago
Pune, IndiaMid Level
Responsibilities
- Troubleshoot and resolve complex technical issues for customers.
- Collaborate with developers to identify defects and improve product serviceability.
- Analyze customer data to enhance product reliability and mitigate risks.
- Partner with technology allies to resolve issues and improve the ecosystem.
- Mentor and guide junior team members.
- Contribute to internal and external knowledge bases and continuous improvement efforts.
- Gather customer feedback and advocate for product enhancements.
- Provide rotational support coverage during weekdays and off-hours as needed.
Requirements
- 4–6 years of experience in Systems Reliability Engineering or similar roles.
- Strong troubleshooting expertise in virtualization, preferably VMware ESXi, networking across layers 2 and 3, Linux systems, DevOps, and cloud technologies.
- Experience resolving complex technical issues directly with customers.
- Strong written and verbal communication skills.
- Familiarity with VMware, Citrix, and Microsoft technologies.
- Ability to develop tools and improve knowledge bases.
- An engineering or computer science degree is preferred.
- Customer-driven mindset focused on high-quality support experiences.
Benefits
- Hybrid work arrangement in Pune with three days per week in the office.
- No travel is required.
- Supportive collaborative environment with knowledge-sharing, mentoring, and growth opportunities.
Tech Stack
Categories
Site Reliability
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.