3 months ago
Responsibilities
- Drive adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe.
- Support GSI opportunities through functional and technical discovery, solution design, demonstrations, validation sessions and POC planning.
- Partner with GSI sales, presales, architects and delivery teams to position and apply NiCE solutions in customer transformation programmes.
- Create repeatable solution plays, demo storyboards and technical narratives for partner-led customer engagement.
- Translate customer business challenges into NiCE solution architectures, value messages and adoption pathways.
- Educate partner and customer stakeholders on contact centre, CX, AI, automation, workforce engagement and digital transformation solutions.
- Support technical aspects of partner-led opportunities and ensure consistent positioning throughout the sales cycle.
- Assist with scoping and executing proofs of concept and technical validations.
- Support functional and technical RFI, RFP and partner-led bid responses.
- Provide structured GSI engagement feedback to Product, Partner Sales, Alliances and Enablement teams.
- Identify technical blockers, enablement gaps and adoption risks, and develop plans to address them.
- Contribute to team selling with Partner Sales, Account Executives, Overlay teams and regional leadership.
Requirements
- Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering.
- Experience working with, selling through or enabling global system integrators, ideally Capgemini, Accenture, Deloitte or similar consulting partners.
- Exceptional presentation, storytelling and demonstration skills for partner, executive, business and technical audiences.
- Experience supporting complex, multi-stakeholder enterprise opportunities across multiple countries or regions.
- Ability to communicate with C-level executives, architects, programme leads, contact centre operations teams and frontline users.
- Experience creating demo storyboards, solution narratives, POC plans and partner-ready enablement assets.
- Strong technical aptitude for understanding customer requirements, identifying risks and shaping practical solution options.
- Commercial awareness and ability to connect technical capabilities to business value and customer transformation goals.
- Experience or knowledge in contact centre, CCaaS, CX, workforce engagement, CRM, analytics or business intelligence is valuable.
- Understanding of conversational AI, generative AI, agentic AI, NLU/NLP and related software technologies is valuable.
- Knowledge of AWS, Microsoft Azure and Google Cloud is valuable.
- Experience supporting partner-led bids, managed service propositions, transformation programmes or co-sell motions is valuable.
- Awareness of enterprise architecture, integrations, APIs, data flows, security and compliance considerations is valuable.
- Vertical experience in banking, insurance, telecommunications, healthcare, travel, public sector or other enterprise sectors is valuable.
Benefits
- Remote role, indicated by the #LI-Remote designation.
- Opportunity to work with a global company and major consulting partners across UKI and Europe.
- Fast-paced, collaborative and creative work environment.
- Learning and growth opportunities focused on CX, AI and partner-led transformation.
About NICE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.