5 months ago
Remote, United KingdomSenior
Responsibilities
- Drive adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe.
- Support GSI opportunities through functional and technical discovery, solution design, demonstrations, validation sessions and POC planning.
- Partner with GSI sales, presales, architects and delivery teams to position and apply NiCE solutions in customer transformation programmes.
- Create repeatable solution plays, demo storyboards and technical narratives for partner-led customer engagement.
- Translate customer business challenges into NiCE solution architectures, value messages and adoption pathways.
- Educate partner and customer stakeholders on contact centre, CX, AI, automation, workforce engagement and digital transformation solutions.
- Support technical aspects of partner-led opportunities and ensure consistent positioning throughout the sales cycle.
- Assist with scoping and executing proofs of concept and technical validations.
- Support functional and technical RFI, RFP and partner-led bid responses.
- Provide structured GSI engagement feedback to Product, Partner Sales, Alliances and Enablement teams.
- Identify technical blockers, enablement gaps and adoption risks, and develop plans to address them.
- Contribute to team selling with Partner Sales, Account Executives, Overlay teams and regional leadership.
Requirements
- Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering.
- Experience working with, selling through or enabling global system integrators, ideally Capgemini, Accenture, Deloitte or similar consulting partners.
- Exceptional presentation, storytelling and demonstration skills for partner, executive, business and technical audiences.
- Experience supporting complex, multi-stakeholder enterprise opportunities across multiple countries or regions.
- Ability to communicate with C-level executives, architects, programme leads, contact centre operations teams and frontline users.
- Experience creating demo storyboards, solution narratives, POC plans and partner-ready enablement assets.
- Strong technical aptitude for understanding customer requirements, identifying risks and shaping practical solution options.
- Commercial awareness and ability to connect technical capabilities to business value and customer transformation goals.
- Experience or knowledge in contact centre, CCaaS, CX, workforce engagement, CRM, analytics or business intelligence is valuable.
- Understanding of conversational AI, generative AI, agentic AI, NLU/NLP and related software technologies is valuable.
- Knowledge of AWS, Microsoft Azure and Google Cloud is valuable.
- Experience supporting partner-led bids, managed service propositions, transformation programmes or co-sell motions is valuable.
- Awareness of enterprise architecture, integrations, APIs, data flows, security and compliance considerations is valuable.
- Vertical experience in banking, insurance, telecommunications, healthcare, travel, public sector or other enterprise sectors is valuable.
Benefits
- Remote role, indicated by the #LI-Remote designation.
- Opportunity to work with a global company and major consulting partners across UKI and Europe.
- Fast-paced, collaborative and creative work environment.
- Learning and growth opportunities focused on CX, AI and partner-led transformation.
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.