Agentic AI Architect - – Google Gemini Enterprise CX
TTEC Digitalover 2 years ago
Base Salary
$165k - $195k/yr
Responsibilities
- Design and implement voice and digital AI self-service solutions for large contact centers using Gemini Enterprise CX and Agent Development Kit.
- Architect multi-agent orchestrations using Reasoning and Acting frameworks for complex business workflows.
- Lead Google GECX, Gemini Enterprise, and Agent Development Kit projects, including technical design, solution requirements, and implementation documentation.
- Integrate AI agents with backend systems through REST and SOAP APIs for real-time data retrieval and execution.
- Build solutions using Gemini AI, Cloud Run/GKE, Cloud Functions, API Gateway, Pub/Sub, Dataflow, and IAM.
- Develop advanced LLM-driven conversation specifications in collaboration with delivery teams.
- Lead unit, system, and functional testing, prompt engineering, optimization, and hallucination mitigation.
- Guide clients through full-cycle implementation of Gemini-powered customer experience solutions.
- Provide technical leadership and guidance to developers or staff.
Requirements
- 8+ years of overall architect experience.
- 4+ years of experience with Dialogflow CX.
- 2+ years of hands-on experience with Google Cloud CCAI/CES, including Agent Assist and Conversational Insights.
- Deep knowledge of Gemini AI, including Pro/Flash and third-party models, and enterprise grounding techniques.
- Experience with REST/SOAP APIs, Apigee, and complex backend data integrations.
- Experience managing large, multi-site contact center implementations.
- Proven ability to write Solution/Technical Document Designs for IVA and agentic applications.
- Proficiency in Python, Java, JavaScript, and Node.js.
- Strong experience with SQL, PostgreSQL, and MongoDB.
- Experience with Google Speech-to-Text and Text-to-Speech services.
- Four-year bachelor’s degree.
- Google Professional Cloud Architect or Machine Learning Engineer certification is a major plus; badge completion is required.
- Experience managing and guiding developers or staff is desired.
Benefits
- Medical, dental, and vision benefits are available to eligible employees.
- Tax-advantaged health care accounts are available to eligible employees.
- Financial and income protection benefits are available to eligible employees.
- Paid time off and wellness time off are available to eligible employees.
- The position is remote, as indicated by the #LI-Remote designation.
- The position is eligible to participate in an annual incentive program; compensation varies by location, experience, education, and skills.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.