1 day ago
Pune, IndiaStaff+
Responsibilities
- Partner with CSMs to understand customer objectives, technical challenges, adoption gaps, and opportunities to use UKG capabilities effectively.
- Provide architecture and technical guidance across configuration, integrations, data models, APIs, security, governance, and product best practices.
- Lead technical discovery, solution reviews, adoption workshops, and customer-facing product discussions.
- Analyze customer health, adoption, support, renewal, telemetry, and usage signals to identify risks and opportunities.
- Create scalable enablement assets, demo libraries, webinars, product guides, talk tracks, and customer value narratives.
- Translate product releases into practical CS enablement packages and repeatable adoption plays.
- Mentor Senior Customer Success Engineers and help establish standards for technical assessments, enablement, and risk analysis.
Requirements
- At least 7 years of experience implementing, consulting on, supporting, or advising customers on UKG products.
- Deep expertise in one or more UKG solution areas, including Pro, WFM, Ready, Talent, Payroll, Reporting, Integrations, or Security.
- Ability to connect product capabilities, technical designs, customer goals, and measurable business outcomes.
- Experience creating demos, webinars, enablement materials, product guides, or technical content for customer-facing teams.
- Excellent facilitation and presentation skills for engaging CSMs, executives, technical stakeholders, and cross-functional partners.
- Strong analytical skills and experience interpreting customer health, adoption, support, telemetry, or renewal signals.
- Experience with Gainsight, Compass, Power BI, Salesforce, SQL, telemetry, or customer intelligence tools is preferred.
Benefits
- UKG states that the role offers real flexibility and benefits employees can count on.
- The position supports the India Customer Success organization and partners with broader Customer Success teams.
Tech Stack
Categories
Solutions Engineering
About UKG
UKG builds cloud software for human capital and workforce management—HR, payroll, timekeeping, and scheduling—sold as SaaS to mid‑size and large employers. Formed in 2020 by the merger of Ultimate Software and Kronos, it is privately held by Hellman & Friedman and has dual headquarters in Lowell, Massachusetts, and Weston, Florida. Its platform helps organizations handle pay, compliance, and workforce planning across industries.