6 months ago
Base Salary
$132k - $186k/yr
Responsibilities
- Act as the resident Fastly architect, technical contact, trusted advisor, and customer advocate for assigned accounts.
- Build technical relationships across customer stakeholders and understand their infrastructure, plans, and challenges.
- Perform post-sales implementation of Fastly products, including logging endpoints, image optimization, and VCL coding.
- Document customer configurations and investigate implementation, troubleshooting, and utilization improvements.
- Identify account challenges, develop balanced solutions, coordinate support, and manage escalations.
- Partner with Sales and Account Management on customer strategy, initiatives, growth, and deals.
- Track and report customer account health and represent account risks, opportunities, and requirements internally.
- Mentor and coach Cloud Engineers and provide technical thought leadership.
- Participate in customer meetings on-site and by video or phone and travel as needed.
Requirements
- At least 8 years of related pre-sales or post-sales experience in sales engineering, technical support, technical account management, or professional services.
- Experience with CDNs, cloud, and/or internet infrastructure products is ideal.
- Strong technical background, customer orientation, relationship-building ability, collaboration skills, and verbal and written communication skills.
- Knowledge of HTTP, TCP, TLS, DNS, and other common protocols.
- Experience with scripting languages and web platforms, especially Varnish and VCL.
- Experience with Unix-like operating systems and underlying internet technologies.
- Understanding of network and system management solutions.
- Experience with HTTP Live Streaming and DASH workflows.
- Demonstrable organizational and project management skills.
- Mandarin language capability.
Benefits
- Medical, dental, and vision insurance.
- Family planning support, mental health support, and an Employee Assistance Program.
- Life, disability, and accident insurance.
- Flexible vacation policy and up to 18 days of accrued paid sick leave.
- 401(k) with company match and an Employee Stock Purchase Program.
- 12 paid local holidays and 12 paid company wellness days in 2026.
- Remote work is available in the Pacific, Mountain, and Central time zones.
- Occasional travel for customer meetings may be required.
Categories
Solutions Engineering
About Fastly
Fastly builds an edge cloud platform for developers and enterprises to deliver and secure web and streaming applications, including CDN, programmable edge compute, load balancing, and security products such as a next‑gen WAF, DDoS protection, and bot management. It sells usage‑based and subscription services to digital businesses; founded in 2011, headquartered in San Francisco, and publicly traded on the NYSE, with customers such as GitHub and The New York Times.