7 hours ago
Base Salary
$130k - $215k/yr
Responsibilities
- Ship end-to-end full-stack features within a 3–5 person pod, from problem definition through production.
- Develop APIs, integrate external services and databases, and maintain data integrity and security.
- Build responsive, accessible frontend interfaces and AI-powered product capabilities.
- Optimize application performance through caching, efficient algorithms, and database indexing.
- Write unit and integration tests, conduct code reviews, and mentor junior engineers.
- Collaborate with product managers, engineers, designers, and pod leaders on requirements, UX, design, and scope.
- Provide rotating production support, including on-call coverage and bug triage.
- Evaluate and champion AI tools and engineering practices that improve velocity and quality.
Requirements
- 7+ years of progressive software development experience.
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Full-stack development capability across frontend and backend, with strong systems knowledge including distributed systems, concurrency, APIs, algorithms, and database internals.
- Experience with cloud platforms such as AWS and with diagnosing complex issues and optimizing application performance.
- Hands-on experience using AI developer tools such as Cursor or Claude Code for code comprehension, testing, documentation, debugging, and ramp-up.
- Preferred qualifications include experience integrating AI or ML capabilities, third-party AI APIs or frameworks such as OpenAI, Anthropic, or LangChain, and vector databases such as Pinecone.
- Relevant GitHub activity and interest in improving developer workflows with AI.
Benefits
- Remote-friendly work arrangement with team members across the U.S. and U.K., plus an annual Kamp Kustomer gathering.
- U.S. benefits include 100% healthcare coverage, 401(k), WiFi and mobile reimbursement, and generous vacation.
- UK benefits include a pension, supplemental health insurance, and other perks.
- Competitive salaries and stock options are offered.
Categories
About Kustomer
Kustomer builds a SaaS conversational CRM platform for customer service teams, unifying omnichannel conversations and customer data with AI-driven routing and automation. Founded in 2015 and headquartered in New York, it sells subscriptions to brands that support customers over chat, email, social, and messaging. The company was acquired by Meta in 2022 and spun out in 2023 as an independent business backed by Battery, Redpoint, and Boldstart; customers include Sweetgreen and Starz.