Principal Consulting Engineer - ServiceNow
CDW Corporation4 days ago
Remote, United StatesStaff+
Base Salary
$156k - $225k/yr
Responsibilities
- Deliver professional services for CDW customers globally across major ServiceNow platforms.
- Provide technical oversight and standardization across multiple projects and align consulting teams on solution approaches.
- Lead technical deployment engineering with customers, including workload design on major public cloud vendors.
- Design and implement ServiceNow workflows and pipelines for development, testing, deployment, and operations automation.
- Conduct customer and industry workshops and training events on ServiceNow and emerging technologies.
- Mentor engineers and architects, support technical growth plans, and conduct technical screening and design or code reviews.
- Support presales architects by validating consulting estimates and providing ServiceNow project expertise.
- Review statements of work and help develop and mature CDW’s ServiceNow solutions practice.
- Oversee team projects, act as an escalation point, and perform billable consulting work for CDW clients.
- Shape and present AI-enabled ServiceNow offerings and advise clients on governance, data quality, and change management.
Requirements
- Bachelor’s degree and 7+ years of ServiceNow experience, including at least 3 years in large-enterprise consulting, or 10+ years of ServiceNow experience including at least 3 years in large-enterprise consulting.
- Demonstrated leadership, expert technical and architecture advice, subject-matter expertise, and ability to develop IT service offerings.
- Experience maintaining client relationships as a trusted advisor and mentoring engineers and architects.
- Strong communication, technology recommendation, research, presentation, prioritization, and relationship-building skills.
- Demonstrated ServiceNow knowledge and awareness of multi-platform solutions and capabilities.
- Certified Technical Architect credential or demonstrated architect-level mastery of ServiceNow, including enterprise governance, integration patterns, instance strategy, and upgrade and release approaches.
- Extensive experience leading complex, multi-workflow ServiceNow implementations from presales and estimation through design, build, test, and go-live is a plus.
- Experience coaching architects and developers, establishing delivery standards and reusable accelerators, and raising practice capabilities is a plus.
- Hands-on expertise with ServiceNow AI capabilities such as Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent is a plus.
- Proficiency with automation, configuration management, CI/CD, infrastructure-as-code, and containerization tools.
- A valid U.S. driver’s license and willingness to travel to CDW locations or client sites are required.
Benefits
- Base pay range is $156,000 to $225,000 annually, depending on experience and skill set.
- Annual bonus target of 10% is subject to plan terms and conditions.
- Benefits information is provided through CDW’s benefits overview.
- Travel is estimated at 10%, with potential travel to CDW locations or client sites.
- The role includes customer training, professional development, and opportunities to help mature the ServiceNow practice.
Tech Stack
Categories
Solutions Engineering
About CDW Corporation
CDW Corporation is an IT solutions provider and reseller that designs, supplies, and manages hardware, software, cloud, and cybersecurity for businesses, government, education, and healthcare. Its model combines product resale from major vendors with consulting, managed services, and lifecycle support across data center, networking, and end‑user computing. Founded in 1984 and headquartered in Vernon Hills, Illinois, CDW is publicly traded on NASDAQ.