7 hours ago
Base Salary
$85k - $93k/yr
Responsibilities
- Lead complex enterprise implementations of ZoomInfo solutions within customer systems.
- Provide strategic technical consultation to C-level executives, IT leaders, and technical stakeholders.
- Troubleshoot complex integration and platform issues, perform root cause analysis, and develop preventive measures.
- Document and escalate product defects and enhancement opportunities to Product Development and Engineering.
- Train, mentor, and coach Level One and Level Two Implementation Managers.
- Collaborate with Sales, Client Support, QA Engineering, Product Management, and Engineering on complex client scenarios.
- Lead technical discussions involving email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, and enterprise process design.
- Improve implementation processes, tools, methodologies, and customer experiences.
Requirements
- 5+ years of hands-on experience with technical CRM, marketing automation implementation, and/or sales acceleration platforms in enterprise environments.
- Deep technical proficiency across multiple platforms and demonstrated ability to architect complex, multi-system integrations.
- Advanced Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics certifications are strongly preferred.
- Experience managing high-value enterprise client relationships, leading client workshops, and conducting technical discovery sessions.
- Demonstrated expertise in root cause analysis, systems thinking, advanced troubleshooting, and solving sophisticated integration issues.
- Experience mentoring junior team members and leading cross-functional initiatives.
- Strong written and verbal communication skills, including technical documentation, training materials, presentations, and executive discussions.
- Experience translating business requirements into technical solutions and facilitating technical discussions.
- Experience developing best practices, standards, quality assurance frameworks, and implementation methodologies.
- Bachelor's degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience.
- Experience with project management tools such as Jira and Asana.
- Familiarity with data governance, SOC 2, GDPR, and enterprise architecture principles.
- Ability to manage multiple complex projects simultaneously.
Benefits
- Comprehensive medical, dental, and vision coverage.
- 401(k) matching of 50% of the first 7% of employee contributions.
- 12 weeks of parental leave for primary caregivers and 4 weeks for secondary caregivers.
- Family-forming benefits up to $20,000 and Care.com membership discounts.
- Virgin Pulse Wellness Program and other holistic wellness programs.
- Optional pet insurance, legal service support, and other add-ons.
- Strong onboarding program and ongoing training.
- Hybrid work arrangement with the option to work from home on Mondays and Fridays.
- Eligibility for future equity awards.
- Annual bonus eligibility is included, with compensation details provided separately.
Categories
Solutions Engineering
About ZoomInfo
ZoomInfo builds a subscription go-to-market platform for B2B sales and marketing teams, combining company and contact data, intent signals, and sales engagement tools. Its products help organizations find prospects, align GTM motions, and automate outreach, and are used by more than 35,000 companies. The public company (NASDAQ: GTM; also traded in Frankfurt) is headquartered in Vancouver, Washington, and grew out of DiscoverOrg’s acquisition of ZoomInfo.