Solution Architect, D365 Customer Engagement
Long View Systems2 months ago
Remote, Canada +4 moreSenior
Responsibilities
- Support assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement and Dynamics 365 solutions.
- Map overall solution designs to client requirements, systems, business goals, processes, and enterprise context.
- Help develop solution proposals covering scope, assumptions, implementation plans, and technology options.
- Provide pre-sales technical assistance, demonstrations, and product education.
- Develop estimates, Statements of Work, and proposals for required professional services.
- Collaborate with account managers, business development managers, leadership teams, and implementation delivery teams.
Requirements
- At least 5 years of Microsoft Dynamics 365 Customer Engagement implementation experience, including experience with other Microsoft Dynamics modules.
- At least 3 years of experience implementing and using Dynamics 365 CE Field Service or Microsoft CRM.
- At least 3 years of consulting experience.
- Extensive experience with Microsoft Dataverse and Power Platform.
- Experience using Azure DevOps to gather and document business processes and requirements with key business users.
- Experience with the SDK and third-party tools such as XRM Toolbox for Customer Engagement system administration.
- Knowledge of Dynamics 365 CE Field Service and Microsoft CRM business processes.
- Dynamics 365 or Power Platform certifications, including Fundamentals, Field Service Functional Consultant, Customer Service Functional Consultant, Sales Functional Consultant, or Power Platform Developer certifications, are extra qualifications.
Benefits
- Comprehensive benefits plan.
- Permanent staff position with paid training.
- Career life planning and relocation and travel opportunities.
- Flexible work environment supporting personal and professional growth, happiness, and wellness.
- Work location based in the Toronto, Vancouver, Edmonton, or Calgary branch.
- Inclusive culture with employee resource groups, townhalls, and company-wide training.
Categories
Solutions Engineering