1 month ago
Toronto, CanadaSenior
Base Salary
$152k - $246k/yr
Responsibilities
- Serve as the primary technical authority for post-sales customers, guiding deployment architecture, environment design, and adoption of Coder across human and AI development workflows.
- Own customer onboarding engagements end to end and lead Get Well engagements addressing architecture, rollout, organizational, or customer-health challenges.
- Help customers adopt agentic development practices, including relevant technical and organizational changes, governance, and audit considerations.
- Design, document, and scale repeatable onboarding, architecture, adoption, and delivery patterns across customer segments.
- Recommend customer-specific reference architectures and provide guidance on networking, ingress, identity, and infrastructure patterns.
- Anticipate technical and operational risks, coordinate escalation, and track issues through resolution.
- Create technical documentation, architecture guides, how-to resources, and statements of work.
- Capture structured deployment feedback and advocate for product and engineering roadmap and usability improvements.
Requirements
- At least 5 years of experience in Forward Deployed Engineering, Solutions Architecture, Platform Engineering, or an equivalent post-sales technical role guiding enterprise customers through complex deployments.
- Hands-on experience designing and deploying cloud infrastructure on AWS, Google Cloud, or Microsoft Azure.
- At least 2 years of experience deploying or operating AI coding agents in production or near-production environments, including understanding agent execution, credential management, governance, and auditing.
- Ability to explain the architectural distinction between workspace-local agent tooling and centralized agentic harnesses to security and compliance stakeholders.
- At least 2 years of production Kubernetes experience covering cluster design, workload scheduling, networking, storage, and operational lifecycle.
- At least 2 years of experience with Terraform or equivalent infrastructure-as-code tooling.
- Solid Linux systems administration and cloud-native networking knowledge, including ingress controllers, proxies, load balancers, and DNS resolution.
- Familiarity with CI/CD pipeline design, DevOps practices, cloud security, identity, IAM, network segmentation, secrets management, compliance controls, and observability.
- Ability to design repeatable delivery patterns and manage organizational and workflow change alongside technical change.
- Strong verbal and written communication, customer empathy, analytical thinking, self-direction, and autonomy.
- Preferred qualifications include experience across startups and larger software organizations, a prior software, DevOps, or platform engineering background, regulated environments, disaster recovery, multi-region availability, cloud cost optimization, Tailscale, Kubernetes certifications, open-source contributions, Backstage.io, developer platforms, new operating models, LLM gateways or proxies, AI governance, SIEM integration, and human-in-the-loop agent workflows.
Benefits
- The position is required to be based in the Eastern Time Zone.
- The interview process is intended to take two to four weeks when schedules allow.
- AI tooling is permitted for take-home assessments when its use is disclosed, but not during conversational interviews.
- Coder is an equal opportunity employer and conducts hiring with human decision-making and stated data-protection and AI-governance practices.
Tech Stack
Categories
Forward Deployed
About Coder
Coder builds self-hosted, agent-ready development workspaces and AI coding agents for enterprises, enabling human- and AI-driven development workflows in consistent, governed environments across cloud or on‑prem infrastructure. It monetizes through enterprise software and support subscriptions. Founded in 2017 and headquartered in Austin, Texas, Coder focuses on secure cloud development environments (CDEs) and integrations with tools such as GitHub and Terraform to centralize setup, compliance, and performance.