Staff Software Engineer
ServiceNow4 days ago
Base Salary
$167k - $291k/yr
Responsibilities
- Lead complex GAIL and Go-Live Support engagements, including enterprise deployments, escalations, and high-stakes go-lives.
- Own and evolve deployment playbooks, standards, required gates, and prescribed sequences across the program.
- Build, maintain, and expand shared GAIL tooling and reusable deployment patterns.
- Mentor and onboard incoming GAIL engineers through shadowing, coaching, and structured ramp-up.
- Capture deployment lessons in the knowledge base and drive quality standards across the GAIL practice.
- Partner with product and engineering teams to communicate customer feedback and field signals.
Requirements
- 6+ years of software engineering experience, ideally combining enterprise product development with customer or field delivery.
- Strong JavaScript skills plus Java, Python, or an equivalent additional programming language, with experience shipping production-quality solutions.
- Experience deploying or integrating AI features and GenAI models, including Now Assist, AI Agents, or equivalent platforms, in real customer environments.
- Familiarity with prompt engineering and tuning non-deterministic outputs for reliable, production-grade results.
- Ability to establish and apply deployment standards, build shared tooling, mentor engineers, and communicate with technical and executive stakeholders.
Benefits
- Base pay of $166,500-$291,400, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona, subject to role and location eligibility.
- Regular employee position in North America and Canada.
Tech Stack
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.