1 day ago
Base Salary
$131k - $262k/yr
Responsibilities
- Serve as a pre-sales technical advisor to North American channel partners focused on CX and contact center solutions.
- Build relationships with partner pre-sales teams, architects, practice leaders, and other stakeholders.
- Lead technical onboarding, enablement, workshops, training sessions, demos, and partner growth plans.
- Translate partner business goals and technical requirements into scalable solution designs and recommended architectures.
- Help partners position AI capabilities including self-service, agent assist, analytics, automation, and customer engagement workflows.
- Maintain working knowledge of Zoom voice, AI, and platform capabilities and communicate relevant security, compliance, and regulatory considerations.
- Collaborate with internal sales, product, partner, and specialist teams to address adoption blockers and improve partner readiness.
Requirements
- At least 5 years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
- Strong knowledge of contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions.
- Experience working with channel partners on technical enablement, practice development, and solution strategy.
- Ability to position CX solutions within broader communications, collaboration, and AI platform conversations.
- Understanding of AI-driven trends in the CX and CCaaS market.
- Experience building and executing partner technical enablement or growth plans.
- Strong presentation, communication, and relationship-building skills.
- Understanding of sell-through channel models and partner business structures.
- Experience implementing, designing, or architecting CX solutions is a plus.
Benefits
- Structured hybrid approach with work style designated by the role; this posting is tagged #LI-Remote.
- Benefits support physical, mental, emotional, and financial health, work-life balance, and community involvement.
- Applications are accepted for at least five days, with an anticipated position close date of November 22, 2026.
- Interview support may include BrightHire recordings and accommodations are available for qualifying medical disabilities.
Categories
Solutions Engineering
About Zoom
Zoom builds a cloud platform for video meetings, team chat, webinars, phone, rooms, and contact center used by businesses, schools, and public-sector organizations. It sells these collaboration and communications services as SaaS subscriptions with add-ons for events, telephony, and enterprise features, and offers developer APIs/SDKs. Founded in 2013 and headquartered in San Jose, California, Zoom Video Communications is a public company traded on Nasdaq.