Responsibilities
- Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions.
- Support the Genesys-to-Microsoft contact center migration, including requirements, fit-gap analysis, architecture, development, testing, and deployment.
- Design scalable solutions for multiple call centers, queues, agents, customer interactions, and business units.
- Develop Dynamics 365 plugins, custom APIs, workflows, client-side customizations, Power Apps, and Power Automate solutions.
- Configure Dataverse forms, views, business rules, workflows, dashboards, and security.
- Design integrations using REST APIs, Azure Functions, Logic Apps, Service Bus, API Management, and custom connectors.
- Support data migration, mapping, cleansing, transformation, and validation.
- Establish Dynamics 365 and Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure DevOps and Git.
- Design secure, scalable, and maintainable solutions and troubleshoot complex production issues.
- Provide technical leadership, participate in architecture and code reviews, and mentor developers.
Requirements
- At least 5 years of Dynamics 365, Power Platform, or enterprise CRM development experience.
- Experience leading or contributing to full Dynamics 365 implementations.
- Strong experience with Dynamics 365 Customer Service/Customer Engagement and Dataverse.
- Strong development skills in C#, .NET, JavaScript/TypeScript, and Power Fx.
- Experience with plugins, custom APIs, workflows, client-side customization, Power Apps, and Power Automate.
- Strong understanding of Azure integration services, REST APIs, security, and enterprise architecture.
- Experience with Azure DevOps, Git, CI/CD, and Dynamics 365 ALM.
- Strong troubleshooting, problem-solving, and communication skills.
- Preferred experience with Genesys-to-Microsoft/Dynamics 365 contact center migrations and multiple call centers.
- Preferred experience with Microsoft contact center and voice solutions, telephony integrations, Azure Functions, Logic Apps, Service Bus, API Management, Power BI, and PCF.
- Dynamics 365, Power Platform, or Azure certifications and experience in financial services, payments, banking, healthcare, or other enterprise environments are preferred.
Benefits
- Full-time position with a Monday-to-Friday schedule.
- Work locations include Alpharetta, Georgia; Omaha, Nebraska; Frisco, Texas; and remote.
- Health, dental, vision, life, disability, and other insurance coverage.
- Health savings account, 401(k) matching, paid time off, and parental leave.
- Childcare assistance, education reimbursement, fitness membership, and volunteer time off.
Tech Stack
Categories
About Aperia
Your success is our objective. We have more than a decade of service providing business intelligence solutions and applying extensive experience and knowledge to your business requirements. From its roots in the finance, banking, and the payments industry, Aperia expanded to become the preeminent provider of ETL, BI, and hosted solutions in a variety of industries. Aperia platforms scale with industry, processing massive volumes on time. The Software as a Service (SaaS) platforms support millions of end users creating billions of transactions per day, all with the speed and reliability required for business. The company’s management combines more than a century in finance, business consulting, rapid growth, and governance, as well as business intelligence, the company’s core function. Aperia knows that data holds power and providing the precision tools to release that power from data in any format is our passion, skill, and talent.