22 hours ago
Base Salary
$120k - $261k/yr
Responsibilities
- Gather customer and partner feedback, identify product and knowledge gaps, and help automate complex solutions.
- Conduct customer-environment health checks and provide guidance on Microsoft platform deployments, updates, releases, configurations, and feature reviews.
- Serve as a connection point between customers, field teams, support organizations, and product engineering teams throughout issue resolution.
- Handle escalations, conduct root-cause analysis, communicate progress, and keep stakeholders aligned.
- Represent the voice of the customer to product and business groups and identify scenario gaps and product limitations.
- Partner with program managers, software engineers, product teams, and customer service support teams to unblock incidents and improve troubleshooting resources.
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or a related field and 4+ years of experience in technology, cloud, technical support, or customer experience engineering, or equivalent experience.
- Active U.S. Government Top Secret clearance with SCI access based on an SSBI with polygraph is required.
- Ability to pass Microsoft, customer, and government security screenings, including the Microsoft Cloud background check.
- U.S. citizenship verification is required for the supported government customers and applicable legal restrictions.
- Preferred qualifications include a master's degree with 6+ years of relevant experience, or a bachelor's degree with 8+ years of relevant experience.
- 5+ years of experience in technology, cloud, technical support, or customer-facing roles is preferred.
Benefits
- The role is performed on site at a Microsoft facility.
- Certain roles may be eligible for benefits and other compensation; additional information is provided through Microsoft's corporate pay and benefits resource.
Tech Stack
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.