2 months ago
London, United KingdomMid Level
H1B Sponsor
Responsibilities
- Build, execute, and reinforce implementation best practices covering customer readiness, data readiness, solution design, model building, performance optimization, scalability, and usability.
- Drive Delivery Assurance activities across the Americas to support successful, low-risk Anaplan deployments.
- Maintain and review Delivery Assurance KPIs, including milestone success, implementation health, time to value, customer satisfaction, and domain best practices.
- Guide customer resources, implementation partners, Anaplan employees, Solution Architects, Model Builders, and project teams from project inception through go-live.
- Provide mentorship, advice, delivery insights, and issue and risk mitigation guidance to teams managing multiple projects.
- Improve the Delivery Assurance motion, methodology, and processes through process improvement, automation, and centers of excellence.
- Support recurring stakeholder cadence calls to review portfolio health, milestones, success factors, risks, and mitigation plans.
- Identify customer adoption and expansion opportunities and communicate them to Delivery Leadership, Customer Success, and Sales.
- Support talent development as the Delivery Assurance team and offering expand.
Requirements
- At least four years of Professional Services delivery experience implementing Anaplan or an equivalent Enterprise Performance Management solution.
- A successful track record as a Senior Solution Architect or beyond.
- Experience with solution design, delivery best practices, issue and risk mitigation, and client engagement scoping.
- A customer-service-oriented background, ideally involving Enterprise Performance Management, software infrastructure support, or multidimensional modeling.
- Anaplan platform expertise is strongly preferred.
- Experience with Agile methodology and a record of exceeding SLAs and improving processes.
- Strong facilitation, negotiation, client leadership, and executive-level communication skills.
- Ability to advise and lead customers, partners, and delivery teams toward appropriate implementation outcomes.
- Preferred skills include leadership, solution design, business and technical acumen, persuasiveness, organization, resilience, articulation, active listening, and continuous learning.
Benefits
- Travel of up to 25–50% may be expected across the region.
- The role supports implementations across the Americas and involves collaboration with customers, partners, and Anaplan teams.
- Anaplan provides reasonable accommodations for individuals with disabilities during the application, interview, and employment process.
Categories
Solutions Engineering
About Anaplan
Anaplan is a leading AI-driven scenario planning and analysis platform designed to optimize decision-making in today’s complex business environment so that enterprises can outpace their competition and the market. By building connections and collaboration across organizational silos, our platform intelligently surfaces key insights — so businesses can make the right decisions, right now. More than 2,500 global brands plan with Anaplan.