3 months ago
Dublin, IrelandSenior
Responsibilities
- Own Elasticsearch at scale, including index design, shard and partitioning strategy, cluster health, performance tuning, safe migrations, and operational excellence
- Collaborate with domain experts to shape technical direction and infrastructure strategy
- Own infrastructure areas through application development, systems automation, observability improvements, and low-level production datastore tuning
- Contribute to ideation, prototyping, design, implementation, and strategic enablement
- Support incremental delivery through continuous deployment and feature flags
- Participate in hiring, mentoring, and career development for engineers
- Raise technical standards for performance, reliability, and operational excellence across Fin
Requirements
- At least five years of production engineering experience with contributions to distributed-systems design and architecture
- Strong experience with a major production datastore or search system, especially Elasticsearch
- Practical expertise in Elasticsearch index and mapping design, cluster operations, scaling, performance tuning, and migrations
- Expertise in backend technologies including MySQL and Memcached, as well as Linux
- Demonstrated impact on products or engineering teams and, ideally, experience scaling a SaaS product
- Proficiency with unit testing, object-oriented design, data structures, code reviews, design documentation, and observability tooling
- Understanding of modern web applications and distributed systems, with the ability to explain technical challenges and solutions
- Experience serving as a technical lead for large, multiquarter projects and programs, including roadmap definition
- Ability to learn quickly, iterate, unblock yourself, and persist until problems are solved
Benefits
- Hybrid working policy with at least three days per week in the office
- Competitive salary and equity
- Weekday lunch, snacks, and a fully stocked kitchen
- Regular compensation reviews
- Unlimited access to Claude Code and other AI tools
- Pension scheme with matching up to 4%
- Life assurance and comprehensive health and dental insurance for employees and dependents
- Flexible paid time off
- Paid maternity leave and six weeks of paternity leave
- Cycle-to-Work Scheme and secure bike storage
- MacBook provided as standard, with Windows available for certain roles
About Intercom
Intercom builds a customer service platform that combines an AI agent (Fin), live chat, and a modern help desk to support sales and support teams. It sells its software as a SaaS subscription to businesses that want to manage customer conversations across web, mobile, and email with automation and analytics. Founded in 2011 and headquartered in San Francisco, the company is privately held and serves startups through large enterprises.