about 4 hours ago
Singapore, Singapore
Senior / Staff+
Responsibilities
- Deliver lead-level technical guidance and troubleshooting to partner customers.
- Champion product enhancements and collaborate with internal teams.
- Oversee complex technical implementation projects for partner customers.
- Ensure partners understand scalable deployment models and best practices.
- Serve as a liaison to TAM and Partner Success organizations.
- Create and share standardized best practices and technical playbooks.
- Lead internal knowledge-sharing sessions and coach Implementation Engineers.
- Represent partner technical needs in strategic planning forums.
Requirements
- 7+ years of experience in implementation engineering or a related technical role.
- Strong expertise in diagnosing and resolving complex technical issues.
- Exceptional communication skills for diverse audiences, including executives.
- Proven ability to lead technical projects and influence stakeholders.
- Ability to travel up to 20% regionally and potentially internationally.
Categories
BackendDevOps