14 hours ago
Remote, India or Bengaluru, IndiaSenior
Responsibilities
- Design, configure, develop, test, deploy, and support scalable Salesforce Sales Cloud capabilities.
- Own the Sales Cloud data model, user experience, lead lifecycle, prospecting journeys, seller enablement, dashboards, forecasting, and pipeline governance.
- Configure and manage Agentforce for Sales, including agent actions, prompt templates, grounding, guardrails, monitoring, and human handoffs.
- Enable Distributed Marketing and integrate Sales Cloud with Marketing Cloud Engagement and related campaign, audience, personalization, and engagement workflows.
- Automate and extend sales processes using Flow, approvals, Apex, Lightning Web Components, SOQL/SOSL, platform events, and APIs.
- Integrate Sales Cloud with lead sources, enrichment services, email and calendar tools, telephony, sales intelligence, analytics, and enterprise platforms.
- Build reports and dashboards for lead response, conversion, engagement, seller activity, pipeline health, forecast accuracy, and adoption.
- Partner with Sales, Relationship Management, Data Science, Marketing, Product, Architecture/IT CRM, Data, Security, and Compliance stakeholders.
- Support UAT, documentation, release communications, administrator enablement, business-user readiness, case intake, and case-request reporting.
- Maintain code quality, automated and unit/functional test coverage, production reliability, security controls, privacy requirements, disaster recovery principles, and Salesforce governance.
Requirements
- 5+ years of professional software development experience, including 3+ years of hands-on experience designing, developing, and delivering enterprise Salesforce solutions.
- Direct Salesforce Sales Cloud experience with deep knowledge of leads, accounts, contacts, campaigns, opportunities, activities, assignment, conversion, pipeline, and forecasting.
- Hands-on experience with Salesforce Flow, Apex, Lightning Web Components, SOQL/SOSL, APIs, testing, ETL, and deployment practices.
- Experience building Sales Cloud sales-enablement, prospecting, lead-management, workflow-automation, and productivity capabilities.
- Experience implementing or supporting Salesforce Distributed Marketing and integrating it with Marketing Cloud Engagement.
- Working knowledge of Salesforce Marketing Cloud Engagement and Marketing Cloud Connect, including synchronized CRM data and campaign, contact, lead, audience, journey, and triggered-communication flows.
- Experience with secure solution design using roles, profiles, permission sets, sharing, field-level security, validation, auditability, and data-quality controls.
- Enterprise delivery experience deploying updates, diagnosing production issues, and evaluating or implementing Salesforce AppExchange solutions.
- Strong communication and collaboration skills for explaining technical trade-offs to business and technical audiences.
- Familiarity with Agile methodologies and iterative delivery.
- Agentforce for Sales experience, Sales Engagement experience, Salesforce certifications, and Copado/source-driven development with automated testing and enterprise CI/CD are preferred.
- A bachelor's degree in computer science, engineering, or a related field is preferred.
Benefits
- Flexible work environment with fluid career paths and support for internal mobility.
- Emphasis on purpose, well-being, work-life balance, inclusion, and community volunteering.
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