NICE

Specialist Automation Engineer, CX

NICE
Apply
7 days ago
Pune, IndiaSenior / Staff+
H1B Sponsor

Responsibilities

  • Own end-to-end functional and non-functional quality for modules and releases.
  • Design and execute manual, automated, unit, integration, end-to-end, and exploratory test strategies for web and backend applications.
  • Lead test automation efforts and architect scalable automation frameworks using Playwright, TypeScript/JavaScript, and Cucumber.
  • Define and drive QA strategy, deliverables, quality ownership, risk mitigation, and continuous improvement across the team.
  • Identify defects early, diagnose root causes, improve test coverage, and validate AI model integrity.
  • Partner with product owners, developers, DevOps, and stakeholders during discovery and epic reviews to identify risks and ensure environment readiness and stability.
  • Leverage AI agents, self-healing automation, and AI-assisted testing to accelerate root cause analysis and improve product quality.

Requirements

  • B.E. or B.Tech in Computer Science, Industrial Engineering, or Electronics Engineering.
  • 8–11 years of experience as an Automation QA Engineer.
  • Strong experience planning and executing tests for scalable applications and hands-on experience architecting automation frameworks.
  • Hands-on experience with Playwright using TypeScript or JavaScript and Cucumber; Java or JavaScript knowledge is a plus.
  • Experience with AI-driven testing approaches and test management tools such as TestLink and Xray.
  • Experience with API testing using Postman, SQL, GitHub Actions, and Jenkins.
  • Experience with functional and non-functional testing and a strong quality mindset.
  • Familiarity with virtual environments, Windows, and shell operations.
  • Experience testing web and backend applications, with Python experience advantageous.
  • WCAG familiarity and knowledge of HTTP and cloud platforms, preferably AWS, are advantageous.
  • Experience with risk-based testing and CI/CD is advantageous.
  • ISTQB, ISEB, or TMap certification is a plus.

Benefits

  • NICE-FLEX hybrid work model with 2 days in the office and 3 days working remotely each week.
  • Opportunities to learn, grow, and pursue internal career opportunities across roles, disciplines, domains, and locations.
  • Collaborative, creative, and fast-paced environment within a global company.
  • Equal opportunity employment environment.

Tech Stack

AWSCucumberGitHub ActionsJavaJavaScriptJenkinsPostmanPythonSQLTypeScriptWindows

Categories

NICE

About NICE

5,001-10,000 employees

NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Contact me