5 days ago
Remote, IrelandSenior
Responsibilities
- Shape Professional Services processes and procedures.
- Scope customer automation Stories, identify blockers, and research required solutions.
- Analyze customer tools, processes, and pain points to develop automation roadmaps.
- Design, develop, test, and deploy production-ready Tines Stories and workflows in customer tenants.
- Connect customer tools through APIs and troubleshoot integrations.
- Demonstrate and wireframe workflows with customers, provide testing guidance, and recommend optimizations.
- Partner with Project and Engagement Managers to validate project plans, timelines, and success criteria.
- Support customers as a resident automation engineer and help them maintain workflows long term.
- Collaborate with Product, Engineering, Sales, and Labs teams and advocate for Professional Services capabilities.
Requirements
- 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions.
- Strong customer-facing skills and experience.
- Ability to assess customer workflows and tailor automation solutions to specific requirements.
- Experience interpreting and applying API documentation.
- Experience using and troubleshooting APIs to connect security and/or IT tools.
- Experience with API authentication methods including OAuth2 and JWT.
- Passion for helping customers automate repetitive and manual workflows.
Benefits
- Equal employment opportunities are provided to all employees and applicants without regard to protected characteristics.
Categories
Solutions Engineering
About Tines
Tines builds an enterprise automation platform for security, IT, and operations teams to design and run workflows, integrate with any API-enabled system, and embed AI without custom code. The company sells cloud software on a subscription basis to startups through large enterprises. Founded in 2018 and headquartered in Dublin, it is privately held and counts customers such as Databricks, Canva, Intercom, McKesson, Reddit, and Snowflake.