GrepJob
GitLab

CX Forward Deployed Engineer

GitLab
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about 4 hours ago
Remote, Australia or Remote, Singapore
Staff+

Responsibilities

  • Conduct deep technical discovery in strategic accounts to assess platform readiness and identify adoption opportunities.
  • Lead architecture and delivery design for complex enterprise environments.
  • Partner with customer stakeholders to prioritize use cases based on business impact and technical feasibility.
  • Design and build prototypes, deployment patterns, and reusable accelerators.
  • Architect self-managed and enterprise deployments, including access controls and observability.
  • Create reusable assets such as runbooks and technical guidance based on recurring field patterns.
  • Contribute code and technical designs to address upstream blockers.
  • Travel up to 50% for customer engagements and workshops.

Requirements

  • Experience in software engineering, platform architecture, or technical consulting.
  • Strong software engineering fundamentals, ideally with Ruby on Rails and/or Go.
  • Proficient in systems design and software architecture, including CI/CD systems.
  • Hands-on experience with GitLab CI/CD, pipeline design, and GitLab APIs.
  • Familiarity with infrastructure as code tools like Terraform or Ansible.
  • Knowledge of large language models and AI systems in production environments.
  • Ability to create reusable technical assets and communicate effectively with stakeholders.
  • Comfort in leading discussions with senior stakeholders in complex environments.

Benefits

  • Benefits to support health, finances, and well-being.
  • Flexible Paid Time Off.
  • Team Member Resource Groups for community support.
  • Equity Compensation and Employee Stock Purchase Plan.
  • Growth and Development Fund for professional development.
  • Parental leave support.
  • Home office support for remote work.

Tech Stack

AnsibleGitLab CI/CDGoHelmRuby on RailsTerraform

Categories

AI & MLBackendDevOps