Lead Systems Operations Engineer
Wells FargoResponsibilities
- Lead broad-impact systems operations initiatives and provide high-level systems consultation.
- Plan and evaluate computer systems and network infrastructure for the Systems Operations function.
- Analyze complex technical challenges and escalated support issues involving core business solutions.
- Define and validate non-functional requirements for payment modernization platforms.
- Lead capacity and performance testing for high-volume and peak payment events.
- Ensure robust replay, retry, exception handling, observability, SLOs, error budgets, runbooks, on-call readiness, and escalation paths.
- Own permit-to-operate readiness, cutover, and early life support models.
- Drive chaos engineering, blameless root-cause analyses, defect-pattern analysis, and continuous service improvement.
- Consult with engineering teams on technical changes, enhancements, process controls, and standards.
- Collaborate with technical peers, colleagues, and managers to resolve systems support issues and achieve goals.
Requirements
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent experience, training, military experience, or education.
- 3+ years of application support experience.
- 3+ years of platform experience with Kubernetes or container orchestration.
- Desired experience includes 2+ years with progressive delivery, automated rollback, reliability-as-code, and CI/CD automation.
- Desired experience includes Spring Boot, Spring WebFlux, MongoDB, Redis, Resilience4J, BlazeMeter, and Chaos Monkey.
- Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition in a complex technology or financial-services environment.
- Experience productionizing new platforms and working with event-driven, distributed architectures.
- Understanding of high-value payment systems including Wires, RTP, SWIFT, CHIPS, and FedNow.
- Ability to operate in early-stage, ambiguous transformation environments.
Benefits
- Competitive salary and robust benefits package with work-life balance and well-being programs.
- Hybrid work schedule.
- Relocation assistance is not available.
- The position is based in Charlotte, North Carolina, or Chandler, Arizona.
- The position is not eligible for visa sponsorship.
Tech Stack
Categories
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.