Lead Systems Operations Engineer
Wells FargoResponsibilities
- Lead reliability initiatives across critical business platforms and customer journeys, including SLO, SLI, and error budget practices.
- Improve platform resilience through automation, self-healing, capacity planning, fault-tolerant design, and removal of single points of failure.
- Provide technical leadership during major production incidents and drive incident recovery, root-cause analysis, and corrective actions.
- Develop incident playbooks, recovery procedures, operational readiness standards, monitoring strategies, dashboards, and reliability reporting.
- Lead observability initiatives covering telemetry, logging, tracing, alerting, synthetic monitoring, and customer journey monitoring.
- Design self-service operational capabilities and automated recovery solutions while promoting Infrastructure-as-Code, CI/CD, and platform engineering practices.
- Partner with internal teams, external vendors, and service providers on reliability, support responsiveness, recovery performance, and third-party operational readiness.
- Mentor SREs, Systems Operations Engineers, and Platform Support Engineers and lead technical reviews and production support governance activities.
- Influence architecture decisions to improve supportability, resiliency, observability, and operational sustainability.
Requirements
- At least 5 years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education.
- At least 5 years of Site Reliability Engineering, Platform Engineering, Production Support, or equivalent experience.
- At least 5 years supporting mission-critical production applications in large enterprise environments.
- At least 3 years leading major incident management, operational support, or reliability engineering initiatives.
- At least 3 years of experience with observability and monitoring platforms such as Splunk, Grafana, AppDynamics, Dynatrace, GCP Monitoring, or similar technologies.
- At least 2 years driving automation, operational improvements, and reliability initiatives.
- At least 3 years supporting distributed systems, cloud-based platforms, infrastructure, networking, and application architectures.
- At least 1 year supporting highly regulated or customer-facing financial services platforms.
- Preferred qualifications include Consumer Technology, credit card, payments, lending, or digital banking experience; SRE principles; SLOs, SLIs, and error budgets; DevOps, CI/CD, Infrastructure-as-Code, and cloud-native architectures; AI-assisted engineering; incident management automation; observability platforms; executive communication; stakeholder management; cross-functional technical leadership; and vendor governance experience.
Benefits
- Relocation assistance is not provided.
- Visa sponsorship is not available for this position.
- The position requires onsite presence at one of the posted Wells Fargo locations in Irving, Texas; Charlotte, North Carolina; or Chandler, Arizona.
Tech Stack
Categories
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.© 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.