1 day ago
Responsibilities
- Design and execute functional, system, integration, and end-to-end test scenarios for complex contact center workflows.
- Perform exploratory, heuristic-driven, risk-based, regression, sanity, impact, and cross-functional testing across distributed enterprise systems.
- Validate omnichannel journeys, APIs, microservices, databases, event streams, backend services, third-party integrations, and data consistency.
- Identify concurrency, resiliency, workflow, integration, and customer-impacting defects through complex test permutations and real-world operational scenarios.
- Use SQL/NoSQL databases, logs, APIs, and monitoring tools for backend validation, troubleshooting, and transaction-consistency analysis.
- Create detailed defect reports with reproducibility information, root-cause analysis, business impact, and troubleshooting details.
- Collaborate with Product Management, Development, DevOps, and Architecture teams on requirements, releases, quality risks, and product quality.
- Participate in Agile ceremonies, release-readiness reviews, and quality-risk discussions.
Requirements
- 7+ years of professional experience.
- Bachelor’s degree or equivalent experience; a master’s degree in Computer Science or a related field is preferred.
- Strong expertise in functional, system, integration, and end-to-end testing methodologies.
- Strong understanding of contact center workflows, enterprise communication platforms, distributed cloud applications, and microservices architectures.
- Demonstrated expertise in exploratory testing, investigative analysis, complex test matrices, scenario permutations, and proactive risk identification.
- Experience with REST APIs, backend validation, databases, logs, monitoring, debugging, and troubleshooting.
- Experience validating customer-facing workflows across UI, backend, and data layers.
- Experience with contact center, unified communications, CX, SaaS, omnichannel communication, enterprise integrations, or distributed systems is preferred.
- Exposure to Azure, AWS, or GCP and production diagnostics or observability tools is preferred.
- Applicants must be authorized to work in the United States without current or future visa sponsorship.
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About Avaya
At Avaya, we give our customers the freedom to take their business in the directions that benefit them most. We provide the paths for both customers and their employees where every moment big and small can drive in the moment, memorable experiences. The journey is theirs at the pace that makes sense for them with the innovation without disruption they need now and the solutions they can invest in the future.