13 days ago
Base Salary
$200k - $400k/yr
Responsibilities
- Own the technical build for one to three strategic deals from proof of concept through close and post-close stabilization.
- Drive technical requirements with customers’ engineering and product leaders and build technical champions within their organizations.
- Identify and mitigate technical risks before they threaten a deal.
- Translate feature requests into generalized solutions and durable improvements to the core product.
- Set technical direction, own delivery, and mentor a pod of one to three software engineers per deal.
- Coordinate infrastructure, agent development, model evaluation, research, and reliability work across each deployment.
Requirements
- At least 5 years of industry experience in software engineering as a strong engineering leader or former technical founder.
- Strong appetite for customer-facing work.
- Ability to own high-stakes accounts in highly ambiguous environments.
- Ability to assess technical timelines, weigh risks, and make decisions under pressure.
- Experience productionizing agentic systems is a bonus.
Benefits
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan, such as a 401K or pension.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Monthly wellness, lifestyle, and work-life balance stipend.
- Daily lunches and snacks in the office.
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave.
- Full-time, in-office role; benefits may vary by location and can change under applicable plans.
Categories
Forward Deployed
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.