3 days ago
Base Salary
$187k - $268k/yr
Responsibilities
- Independently resolve high-priority customer escalations involving UCS compute hardware, mobility applications, and mobile core network issues.
- Diagnose hardware, software, and performance problems using system logs, performance data, debugging tools, and root-cause analysis.
- Coordinate with Hardware and Software Engineering to drive customer issues through resolution.
- Lead customer-facing technical escalations, communicate status and technical findings, and document resolutions.
- Provide product improvement feedback to Engineering teams and collaborate with global Mobility TAC and UCS TAC/escalation teams.
- Work with local and remote engineering, marketing, and release engineering teams across time zones.
Requirements
- Bachelor’s degree plus 8 years of related experience, master’s degree plus 6 years, PhD plus 3 years, or equivalent related work experience.
- Experience applying 3GPP specifications to the design, deployment, integration, or support of 5G packet core architectures.
- Experience diagnosing and resolving hardware, software, and performance issues across compute environments.
- Experience leading customer-facing technical escalations and coordinating cross-functional teams.
- Preferred experience with C, C++, Go, Python, Shell, REST APIs, application development, or SQA within Mobility.
- Preferred expertise in AIOps methodologies and data visualization capabilities.
- Familiarity with StarOS, 5G call model simulation tools, and networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, and IPSec is preferred.
Benefits
- Starting salary range is $186,900.00 to $267,700.00, with location-specific ranges also provided for New York City Metro, non-metro New York, and Washington state.
- Benefits may include medical, dental and vision insurance, a 401(k) with matching contribution, paid parental leave, disability coverage, basic life insurance, and potential Cisco restricted stock units.
- Paid time away includes holidays, birthday and wellness days, vacation or flexible time off, sick time, family emergency leave, and optional volunteer days, subject to Cisco policies.
- Non-sales employees may be eligible for annual bonuses.
- The position is based in San Jose and works across time zones with local and remote teams.
Tech Stack
Categories
Solutions Engineering
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.