about 3 hours ago
Sydney, Australia or Tokyo, JapanMid Level / Senior
H1B Sponsor
Responsibilities
- Develop deep technical expertise and continuously learn as the product evolves.
- Investigate complex escalations and lead high-stakes technical calls.
- Run engaging office hours and deliver impactful learning sessions.
- Partner with Engineering and Product to identify gaps and drive improvements.
- Become the global go-to for Datadog’s Service Management features.
- Investigate escalations involving missed alerts and incorrect on-call routing.
- Document recurring patterns and build tools and playbooks.
Requirements
- Self-driven problem solver with an obsession for excellence.
- Strategic thinker with a client-centric approach.
- Independent, fast learner capable of adapting to new technologies.
- Collaborator and mentor who enjoys sharing knowledge.
- Well-versed in modern service operations workflows.
- Experienced in troubleshooting issues around event ingestion and notification delivery.
- Passionate about reliability and reducing mean time to resolve.
- Computer Science or Engineering major.
- Experienced in using Zendesk, Jira, Confluence, or similar software.
- Familiar with Datadog integrations with external tools.
Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Intra-departmental mentor and buddy program.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development and career pathing.
- An inclusive company culture with Community Guilds and Inclusion Talks.