6 days ago
Remote, Ukraine or Kyiv, UkraineMid Level
Responsibilities
- Update client integrations and implement new features and pilot programs for Customer Success initiatives.
- Troubleshoot client inquiries involving data feeds, API calls, server responses, CSS, and client-side HTML/JavaScript applications.
- Communicate client needs to Product Management to help define product improvements and new features.
- Resolve client issues independently or in collaboration with Customer Success, Account Management, Engineering, and other teams.
- Own and drive external client projects and internal initiatives such as upgrades, tools, and documentation.
- Perform quality assurance management and testing for clients.
Requirements
- Bachelor’s degree or practical equivalent experience.
- At least 2 years of experience in a client-facing technology role.
- Strong problem-solving skills and the ability to explain technical concepts to technical and non-technical audiences.
- Ability to analyze data sets for issue resolution and optimization.
- Knowledge of HTML, JavaScript, XML, CSS, and SQL is a plus.
- Fluency in English.
Benefits
- Full-time position in Ukraine.
- Remote or office-based work with flexible location options.
- Internal meetups, conferences, workshops, and tailored learning opportunities.
- Opportunities to work on large-scale projects and explore different domains through internal mobility.
- Collaborative community and open-door work environment.
Tech Stack
Categories
Solutions Engineering
About Ciklum
Ciklum is an IT services firm that builds custom digital products and provides nearshore engineering teams, QA, DevOps, data analytics, and UX for enterprises and high-growth startups. It operates a services model spanning product engineering, e-commerce solutions, and managed delivery centers. Founded in 2002 and headquartered in London, the privately held company serves global clients including Just Eat and Zurich Insurance.