2 hours ago
Remote, United StatesMid Level
Responsibilities
- Serve as the technical subject matter expert for client-facing sales and customer teams across new business, renewals, expansions, and ongoing client work.
- Scope expansion opportunities, custom configurations, and technical projects for existing enterprise clients.
- Guide client web and development teams through JavaScript embeds, tags, pixels, and API integrations, and troubleshoot implementation issues.
- Lead requirements gathering, discovery, data-transfer discussions, and solution design aligned with client needs and Wayvia capabilities.
- Deliver tailored product demonstrations and technical architecture overviews and support RFI, RFP, and technical vendor evaluations.
- Relay client feedback to Product, coordinate handoffs to Implementation and Support, and maintain technical documentation.
Requirements
- 2–5 years of customer-facing technical experience in solutions engineering, sales engineering, solutions consulting, technical account management, or implementation, preferably in SaaS.
- Hands-on experience with JavaScript, HTML, CSS, CDNs, and APIs, including debugging front-end code with browser developer tools.
- Experience supporting enterprise clients before and after the sale, including expansions and technical projects within existing accounts.
- Ability to explain technical concepts clearly to non-technical audiences and communicate effectively in writing, presentations, and conversations.
- Ability to prioritize competing requests across Sales and Customer Success and work proactively with minimal supervision.
- Strong critical-thinking, problem-solving, storytelling, and presentation skills.
- Preferred experience with Google Tag Manager, tracking pixels, website analytics, digital marketing technologies, SEO, Looker, Looker Studio, Power BI, Tableau, relational databases, SQL, digital shelf management, digital merchandising, content syndication, retail media, eCommerce, retail technology, or commerce intelligence.
Benefits
- Remote position open to candidates based in the United States with flexible work-from-home arrangements.
- 401K match, flexible vacation, medical, dental, and vision coverage.
- 16 weeks of paid parental leave in the US.
- Technical stipend, professional development programs, and wellness programs.
Tech Stack
Categories
Solutions Engineering
About Wayvia
Wayvia builds shopper and retail intelligence software that helps consumer brands connect media and shopping agents to retail conversions and optimize the path to purchase. Its SaaS platform covers shoppable “where to buy” experiences, omnicommerce data activation, and price, availability, and stock monitoring across retailers and marketplaces. Privately held and founded in 2004, the company is headquartered in Irvine, California.