AI Advisory Solution Architect
ServiceNow1 day ago
Responsibilities
- Lead architectural design sessions focused on AI Experience and ServiceNow platform solutions.
- Translate customer requirements, technical environments, integration needs, and scalability requirements into actionable solution blueprints.
- Deliver technical deep-dive demonstrations that showcase platform capabilities and integrations to customers.
- Design and build proof of concepts and technical validation frameworks for assigned customer districts.
- Collaborate with AI Experience Solution Consultants, specialists, enterprise architects, sales, and product teams.
- Create reusable assets, reference architectures, industry patterns, and other materials that improve delivery consistency and team productivity.
- Manage multiple technical workstreams and drive design sessions and proof-of-concept engagements to completion.
Requirements
- 7+ years of experience in architecture or pre-sales engineering roles.
- Expertise in AI architecture, workflow automation, and integration frameworks.
- Deep technical mastery of the ServiceNow platform, including its data model, flows, Integration Hub, scripting, UI frameworks, and security model.
- Ability to design and build scalable, performant, end-to-end solutions for rapid implementation.
- Ability to establish technical credibility with customer platform owners, architects, and CTOs and influence architectural direction.
- Experience rapidly designing and building proof of concepts that demonstrate technical feasibility and customer value.
- Strong cross-functional collaboration, execution, ownership, communication, and customer-partnership skills.
- Ability to use AI tools throughout the sales cycle, including customer research, solution blueprinting, proof-of-concept development, and reusable-asset creation.
Benefits
- Flexible distributed work personas may be remote, flexible, or office-based depending on the role and location.
- Regular employee position in the North America and Canada region.
- ServiceNow provides an equal-opportunity and accessible application experience, including reasonable accommodations.
Categories
Solutions Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.