2 months ago
Remote, EMEAMid Level
Responsibilities
- Own the technical design and delivery of customer implementations across MENA from kickoff through production cutover.
- Lead technical discovery, proof-of-concept design, demonstrations, and evaluations for regional prospects with Account Executives.
- Design solutions that fit customer technology stacks, constraints, and data-residency requirements.
- Represent Deepgram before Arabic-speaking customers and at regional events.
- Provide Arabic-language customer feedback to Product and Research teams, including model performance across dialects.
- Develop reusable implementation patterns, reference architectures, deployment playbooks, and automation.
- Support complex post-onboarding cases and help extend regional coverage toward APAC hours.
Requirements
- Native or professional-level Arabic fluency and excellent written and spoken English.
- Base in MENA preferred, or elsewhere in EMEA in a country supported by Deepgram’s employment partner.
- At least 4 years of experience implementing or deploying technical solutions for enterprise customers, ideally in customer-facing technical roles.
- Professional software development experience in at least one modern programming language such as Python, JavaScript, TypeScript, or Rust.
- Experience leading production deployments from design through cutover.
- Ability to scope complex technical work and sequence it for successful delivery.
- Strong written and verbal communication skills for explaining technical concepts to engineering and business stakeholders.
- Preferred: comfort across multiple Arabic dialects, including Egyptian, Gulf, Levantine, and North African.
- Preferred: experience with speech recognition, natural language processing, AI voice agents, or related AI technologies.
- Preferred: knowledge of AWS, GCP, Azure, Docker, Kubernetes, SIP, WebRTC, and WebSocket streaming.
- Preferred: French proficiency and familiarity with procurement, information security, and regional data-residency expectations.
Benefits
- The role may be based in MENA, with the search open across the broader EMEA region.
- The position works alongside EMEA Applied Engineers during EMEA business hours and may extend coverage toward APAC hours as the team grows.
- The first 90 days include comprehensive onboarding, shadowing engagements and discovery calls, progressive ownership of implementations, and establishment of an Arabic-model feedback loop.
Categories
Solutions Engineering
About Deepgram
Deepgram builds Voice AI infrastructure for developers, offering speech-to-text, text-to-speech, and voice agent tooling through real-time APIs and deployable on-prem software. Privately held and founded in 2015, the company is headquartered in San Francisco. Customers such as Twilio, Cloudflare, and Jack in the Box use its models to power production voice features; products include Nova-3 STT, Aura TTS, and a Voice Agent API.