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BetterHelp

Machine Learning Engineer

BetterHelp
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about 4 hours ago
Remote, United StatesMid Level / Senior

Base Salary

$150k - $180k/yr

Responsibilities

  • Develop and improve NLP systems and language model-powered experiences.
  • Fine-tune and optimize open-source and proprietary language models for domain-specific use cases.
  • Evaluate model performance and identify opportunities for quality improvements.
  • Design and implement evaluation frameworks to measure model quality, reliability, and business impact.
  • Build automated testing pipelines to identify regressions, quality drops, hallucinations, and failure modes.
  • Develop metrics and monitoring systems to continuously assess model performance in production.
  • Design and implement guardrails that improve model reliability, safety, and consistency.
  • Build systems to detect unsafe outputs, prompt injection attempts, abuse patterns, and fraud-related behaviors.
  • Partner with product and engineering teams to ensure AI systems behave predictably and responsibly.
  • Optimize inference performance through quantization, distillation, batching, and model serving improvements.
  • Deploy and maintain production-grade ML systems running on GPU infrastructure.
  • Improve latency, scalability, and operational efficiency of LLM-powered applications.
  • Partner closely with Product, Engineering, and Data Science teams to identify opportunities where AI can improve user experiences.
  • Translate business requirements into scalable ML solutions.
  • Communicate technical concepts clearly to both technical and non-technical stakeholders.

Requirements

  • 3+ years of industry experience building machine learning systems.
  • Strong Python programming skills.
  • Experience working with NLP and Large Language Models.
  • Experience with PyTorch (preferred) or TensorFlow.
  • Strong understanding of deep learning fundamentals, transformers, embeddings, and modern NLP architectures.
  • Experience evaluating machine learning models and designing quality measurement frameworks.
  • Experience fine-tuning language models for production use cases.
  • Familiarity with model serving, inference optimization, and deployment workflows.
  • Experience working with SQL and large-scale datasets.
  • Excellent communication and collaboration skills.

Benefits

  • Remote work with regular in-person bonding experiences sponsored by the company.
  • Competitive compensation.
  • Holistic perks program (including free therapy, employee wellness, and more).
  • Excellent health, dental, and vision coverage.
  • 401k benefits with employer matching contribution.
  • The chance to build something that changes lives.
  • Any piece of hardware or software that will make you happy and productive.
  • An awesome community of co-workers.

Tech Stack

Categories

AI & MLData Science