Senior Customer Engineer, Shenzhen
Cloudflare2 months ago
Remote, ChinaSenior
Responsibilities
- Partner with Account Executives to conduct technical discovery, design bespoke architectures, and deliver product demonstrations and proof-of-concepts across Cloudflare’s security, networking, and developer platforms.
- Serve as a trusted technical advisor from onboarding through maturity, renewal, and account expansion.
- Own the long-term technical relationship and align customer business goals with Cloudflare’s product roadmap.
- Carry a variable quota tied to new business acquisition and/or account growth, while supporting adoption, retention, cross-sell, and upsell opportunities.
- Lead technical Quarterly Business Reviews that translate platform capabilities into return on investment for C-level stakeholders.
- Use AI agents and internal platforms to automate RFP and security-questionnaire responses, sandbox provisioning, and basic telemetry monitoring.
Requirements
- Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering; required experience varies by leveling.
- Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
- Track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business-value translation, and enterprise sales cycles.
- Exceptional presentation and stakeholder-management skills, including the ability to communicate with C-suite executives.
- Bilingual English and Cantonese language skills to support Hong Kong customers.
- Hands-on experience building, deploying, or architecting solutions with Cloudflare Workers AI and AI Gateway.
- Experience with prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
- Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge-computing functions.
Benefits
- Remote position based in Shenzhen, China.
- Applicants reaching the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
- Equal opportunity employer with reasonable accommodations available.
Tech Stack
Categories
Solutions Engineering
About Cloudflare
Cloudflare builds a global network that provides CDN, DDoS mitigation, DNS, Zero Trust security, and developer/edge computing tools for organizations of all sizes. It sells subscriptions to its cloud-based platform and usage-based services that protect and accelerate web sites, APIs, and corporate networks, plus serverless apps via Workers. Founded in 2009 and headquartered in San Francisco, it is a public company traded on the NYSE (ticker: NET).