7 hours ago
Base Salary
$130k - $163k/yr
Responsibilities
- Own executive-level relationships and strategic engagement for enterprise and high-value customers.
- Collaborate with customers on Sysdig deployments, architecture, and operational best practices.
- Lead Success Planning, Outcome Mapping, Customer Business Reviews, strategic touchpoints, and hands-on workshops.
- Identify optimization, expansion, innovation, and account-risk opportunities through health monitoring and technical diagnostics.
- Support renewal and expansion discussions by demonstrating customer value realization and usage growth.
- Advocate for customer requirements and partner with Product, Engineering, Support, and Professional Services.
- Mentor junior CSMs and CSEs and contribute to process improvements and internal enablement.
Requirements
- 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or strategic/technical consulting at a SaaS or cybersecurity company.
- Experience managing enterprise customer relationships and navigating complex organizations.
- Hands-on experience installing and troubleshooting Kubernetes and container-based solutions.
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
- Experience with scripting, API integration, issue management, root cause analysis, and driving technical resolution.
- Ability to lead executive-level engagements and translate technical capabilities into business impact.
- One or more CKAD, CKA, or CKS certifications are sought; experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms is valued.
- Cybersecurity or DevSecOps background and experience with Sysdig and/or Falco are strong pluses.
- Excellent communication, presentation, stakeholder-management, consultative, customer-first, and collaborative skills.
Benefits
- Extra days off and mental health support through the Modern Health app.
- 401(k) Retirement Savings Plan with a 3% company match.
- Maternity and parental leave.
- Full health benefits for the employee and family.
- Full-time remote position, as indicated by the #LI-Remote listing.
Tech Stack
Categories
Solutions Engineering
About Sysdig
Sysdig builds a cloud-native security platform for containers, Kubernetes, and public clouds, sold to security and DevOps teams as SaaS subscriptions. Its products cover real-time threat detection and response, vulnerability management, and compliance, leveraging runtime insights and the open source Falco engine. Founded in 2013 and headquartered in San Francisco, the privately held company serves enterprises running production Kubernetes and multicloud environments.