28 days ago
Bengaluru, IndiaSenior
Responsibilities
- Design, build, and maintain enterprise integrations and automations using Workato.
- Define integration standards, reusable patterns, and design guidelines.
- Standardize recipe error handling, including retries, dead letter queues, compensating transactions, alerting, and logging.
- Optimize Workato recipes for performance, cost, API consumption, and job usage.
- Implement secure authentication patterns and manage secrets according to least-privilege principles.
- Design enterprise integration architecture and lead technical discussions with architects and business stakeholders.
- Troubleshoot complex cross-system production issues through resolution.
- Improve integration and data documentation, using AI tools such as Copilot where appropriate.
- Evaluate Workato AI capabilities, including MCP, Workato Genies, and Agent Studio, for Five9’s automation strategy.
- Mentor integration engineers and help develop the team’s technical capabilities.
- Stay current with Workato platform updates, integration practices, and AI-driven automation capabilities.
Requirements
- At least five years of hands-on integration experience.
- Workato certification, such as Workato Automation Pro or higher, is required.
- Strong hands-on experience with REST APIs, including authentication, pagination, rate limits, webhooks, and JSON payloads.
- Experience designing reusable and versioned APIs and integrations.
- Strong understanding of OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least-privilege access.
- Proficiency with JSON and XML parsing, transformation, and mapping of complex payloads.
- Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion.
- Working knowledge of SQL, databases, querying, troubleshooting, and relational data models.
- Experience implementing retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling.
- Understanding of event-driven architecture, asynchronous processing, event streams, and message-based integrations.
- Familiarity with request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography integration patterns.
- Experience with or strong interest in Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, and Coupa is preferred.
- Familiarity with Workato MCP, Workato Genies, and Agent Studio is preferred.
- Experience with version control, CI/CD, monitoring, and observability tooling is preferred.
- Awareness of GDPR and SOC 2 considerations for integrations is preferred.
- Strong analytical, troubleshooting, communication, leadership, and mentoring abilities.
- Ability to work independently and collaboratively across a distributed global team.
Benefits
- Work hours must overlap with the US Pacific time zone.
- Work with a distributed, global team.
- Inclusive, team-first culture with opportunities for technical growth and cross-functional collaboration.
Tech Stack
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).