Principal Engineer, CSRE Provisioning (Remote, United Kingdom)
TicketmasterResponsibilities
- Set technical direction and a multi-quarter roadmap for platform lifecycle work across the CSRE hosted estate.
- Lead the most complex and highest-risk platform initiatives, including migrations, upgrades, and decommissioning.
- Define and evolve Provisioning’s operating model, standards, supported platforms, and documented exceptions.
- Act as a technical escalation point for production incidents and drive durable structural fixes.
- Represent Provisioning in architecture and design reviews with Platform Engineering, application teams, and senior leadership.
- Build and improve reliability, disaster recovery, observability, alerting, production readiness, and controlled-failure practices across platforms.
- Lead service acceptance for complex or high-risk new platforms.
- Identify infrastructure and processes that should be retired before introducing new solutions.
- Participate in the on-call rotation and handle escalations for complex incidents.
- Mentor and develop senior and staff-level engineers through pairing, design reviews, and career coaching.
- Contribute to sprint planning and PI-cycle delivery on the PROV Jira board.
- Provide operational feedback to CSRE Platform tooling and Provisioning standards.
Requirements
- Extensive practical experience operating and evolving production infrastructure at scale, including complex migrations and decommissioning.
- Deep expertise designing and troubleshooting distributed systems and resolving complex cross-service failure modes.
- Expert understanding of SRE principles, including SLIs, SLOs, and error budgets.
- Extensive experience with on-premises data center infrastructure and cloud-native environments, including governance, cost trade-offs, and vendor evaluation.
- A track record of improving observability and alerting across multiple platforms.
- Deep experience with infrastructure-as-code and automation.
- Excellent software engineering fundamentals and judgment about when bespoke solutions are appropriate.
- Extensive experience with production readiness, disaster recovery validation, and controlled failure testing for critical systems.
- Expert-level incident analysis skills focused on identifying structural contributing factors.
- Practical experience directing where LLM and AI-assisted tooling should and should not be used in engineering work.
- Excellent written and verbal communication, including architecture documents, standards, and executive-ready summaries.
- Ability to provide technical leadership, mentor engineers, influence stakeholders, and operate effectively in complex organizations.
Benefits
- Remote work in the United Kingdom.
- Permanent employment with a 40-hour work week.
- Inclusive environment with support for work-life balance and professional and personal development.
- Opportunity to work globally with teams across the United Kingdom, North America, and other time zones.
- Participation in a collaborative culture focused on reliability, teamwork, integrity, and belonging.
Categories
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.