2 months ago
Base Salary
$140k - $160k/yr
Responsibilities
- Lead the end-to-end customer value journey in partnership with Celonis Sales Teams.
- Conduct technical discovery and capability demonstrations during pre-sales expansion cycles.
- Guide post-sale implementation and ensure agreed value and adoption thresholds are met.
- Drive enterprise-wide ROI and adoption programs through QBRs, strategic roadmaps, value plans, and executive sponsorship.
- Help customers independently track, realize, and expand business value through repeatable frameworks and operating models.
- Serve as an internal and external technical subject matter expert for customer industry domains.
- Understand customer AI strategies and translate business challenges into Celonis-based AI solutions.
- Use the Celonis Process Intelligence platform to provide operational context to AI and LLM tools and help deploy intelligent agents.
- Manage project scope, expectations, timelines, multiple account projects, and partner relationships across the Celonis ecosystem.
- Present technical whiteboarding sessions, formal readouts, and solution demonstrations to internal and external stakeholders.
Requirements
- At least 4 years of experience in pre-sales, customer success, consulting, business process improvement, digital transformation, or customer value realization.
- Strong technical knowledge of Microsoft or equivalent technologies such as AWS, including relevant Azure or data engineering certifications or experience.
- Knowledge of data connections, data objects, data validation, and data analysis.
- Knowledge and practical use of LLMs, including technologies such as Claude or Copilot, with an understanding of basic prompting and data constructs within prompts.
- Experience identifying and prioritizing use cases, implementing improvement measures, establishing customer operating models, and training users to drive value, renewals, and expansion.
- Ability to plan and manage project scope, expectations, timelines, and multiple projects across customer accounts.
- Strong presentation skills for technical whiteboarding sessions, formal readouts, and demonstrations.
- Bachelor’s degree in computer science, engineering, mathematics, or a related field, or equivalent work experience.
- Understanding of business processes such as supply chain or finance and the ability to translate business needs into AI use cases is preferred.
- Knowledge of Python and common ML libraries such as LangChain, pandas, sklearn, and PyTorch is preferred.
- Hands-on experience building agentic systems with LLM orchestration, RAG, function calling, prompt engineering, evaluations, and guardrails is preferred.
Benefits
- Full-time role based in New York with a flexible hybrid work model.
- Restricted Stock Units and merit-based refresh grants.
- Paid parental leave of 24 weeks for primary carers and 12 weeks for supporting carers.
- Unlimited PTO in applicable regions and generous PTO globally.
- Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
- Paid Impact Days for community and environmental volunteering.
- Mentorship, a dedicated learning platform, and a 70-20-10 learning framework.
- Visa sponsorship is not offered.
Categories
AI ApplicationsSolutions Engineering
About Celonis
Celonis makes processes work — for people, companies, and the planet. The Celonis Platform combines process data, business knowledge, and decision intelligence to provide Enterprise AI the operational context it needs to succeed. Thousands of the world's leading companies trust Celonis and its ecosystem of global partners to industrialize AI, building and deploying AI-driven, composable solutions and unlocking meaningful, compounding value. Because when processes work, everything works. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide. Find out more at www.celonis.com.