Principal Site Reliability Engineer
Early Warning Services1 day ago
San Francisco, CA, USA or Scottsdale, AZ, USAStaff+
Base Salary
$173k - $276k/yr
Responsibilities
- Improve how services are built, tested, deployed, observed, operated, and recovered through software engineering, automation, and DevOps practices.
- Define and improve SLIs, SLOs, error budgets, service-health measures, metrics, logging, tracing, monitoring, alerting, dashboards, and instrumentation.
- Drive improvements across deployment practices, infrastructure automation, testing, incident response, capacity management, resilience, and operational readiness.
- Identify systemic production issues and translate operational experience into improvements in code, architecture, automation, tooling, and engineering practices.
- Partner with Software Engineering teams to embed reliability, scalability, performance, observability, recoverability, and operational readiness throughout the development lifecycle.
- Lead or participate in incident response, troubleshooting, service restoration, blameless post-incident learning, escalation, and sustainable on-call operations.
- Establish enterprise technical direction, influence engineering practices and architecture, develop senior technical leaders, and improve the broader engineering organization’s capabilities.
- Reduce operational toil and manual intervention through software, reusable automation, patterns, and improved engineering practices.
Requirements
- Typically 15+ years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, or a comparable technical discipline.
- Experience with software development or scripting using one or more modern programming languages.
- Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
- Experience with public cloud technologies and architectures, preferably AWS, along with infrastructure, networking, Linux/Unix, and modern application architectures.
- Demonstrated analytical, problem-solving, communication, and collaboration skills appropriate to the role’s enterprise scope.
- Hands-on AWS experience is preferred, or comparable experience with Microsoft Azure, Google Cloud Platform, or Oracle Cloud Infrastructure.
- Experience developing, deploying, operating, or improving highly available production software or distributed systems.
- Experience with Infrastructure as Code, containers or orchestration, observability, monitoring, alerting, software-delivery automation, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness.
- Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness.
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.
Benefits
- Hybrid work model for positions in Scottsdale, San Francisco, Chicago, or New York.
- Medical, dental, and vision coverage, with company Health Savings Account contributions and flexible spending account options.
- 401(k) plan with a 100% company Safe Harbor Match on the first 6% of deferral immediately upon eligibility.
- Flexible Time Off for exempt employees, generous PTO for non-exempt employees, 11 paid company holidays, and a paid volunteer day.
- 12 weeks of paid parental leave.
- Maven Family Planning support for egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
Tech Stack
Categories
Site Reliability
About Early Warning Services
Early Warning Services builds payment networks and fraud/risk mitigation solutions for U.S. banks and credit unions. It operates the Zelle peer-to-peer payments network and is rolling out Paze, a digital wallet, alongside identity verification and account risk services. Headquartered in Scottsdale, Arizona, it is owned by a consortium of major U.S. banks and partners with thousands of financial institutions nationwide.