1 day ago
Base Salary
$120k - $141k/yr
Responsibilities
- Design, develop, configure, and maintain ServiceNow Employee Experience solutions, including Employee Center, Service Catalog, Portal, Mobile, and Workplace Service Delivery applications.
- Build catalog items, record producers, workflows, Flow Designer automations, and approval processes.
- Develop reusable applications with ServiceNow App Engine, Studio, Script Includes, Business Rules, Client Scripts, UI Policies, and APIs.
- Gather requirements with Product Owners, HR, Technology, and business stakeholders and translate them into technical solutions.
- Optimize employee self-service experiences across channels, including navigation, accessibility, and user adoption.
- Integrate ServiceNow with enterprise platforms using REST/SOAP APIs, Integration Hub, web services, and third-party integrations.
- Troubleshoot platform issues, perform root cause analysis, and implement sustainable production solutions.
- Contribute to platform governance, security, performance optimization, release management, and continuous improvement.
Requirements
- Bachelor’s degree or equivalent work experience.
- At least 5 years of relevant experience.
- Experience developing and supporting ServiceNow Employee Experience products, including Employee Center, Service Catalog, Portal, Mobile, Knowledge Management, and Workplace Service Delivery.
- Proficiency with JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal development.
- Experience with Flow Designer, Integration Hub, workflows, automation solutions, and custom ServiceNow applications.
- Knowledge of ServiceNow platform architecture, data model design, security controls, ACLs, update sets, and scoped applications.
- Experience integrating ServiceNow with enterprise systems using REST APIs, web services, authentication frameworks, and middleware technologies.
- ServiceNow Certified System Administrator or Certified ServiceNow Application Developer certification is preferred.
- Strong analytical, problem-solving, communication, stakeholder management, and Agile delivery experience.
Benefits
- Healthcare coverage including medical, dental, and vision.
- Basic and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation of two to five weeks depending on salary grade and tenure.
- Up to 11 paid holidays.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour per 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Hybrid work arrangement requiring work from a U.S. Bank location three or more days per week.
Tech Stack
JavaScriptSOAP
Categories
About U.S. Bank
U.S. Bank is a public commercial bank offering consumer banking, commercial and institutional banking, payments, wealth management, and custody services to individuals and businesses. It earns revenue from interest on loans and securities and from fees across payments, asset management, and treasury services; it is the fifth-largest U.S. commercial bank, headquartered in Minneapolis, and trades on the NYSE as U.S. Bancorp (USB).