18 days ago
Responsibilities
- Design scalable Qualtrics solutions, including survey architectures, data models, workflows, integrations, dashboards, distributions, automations, and embedded data logic.
- Lead enterprise SaaS implementations and integrate Qualtrics with systems such as Salesforce, SAP, Slack, CRM, HRIS tools, and data warehouses through APIs and web services.
- Write custom JavaScript or Python scripts for survey customization and automation and configure automated workflows across the technology stack.
- Gather client requirements, present technical solutions, advise on Qualtrics capabilities, and collaborate with project managers, engineers, and business analysts.
- Test and validate survey logic, data flows, and integrations; troubleshoot platform issues and optimize performance before and after go-live.
- Assess solution feasibility against budget, schedule, and technical constraints, identify risks, and recommend mitigations.
- Train clients and internal teams and create documentation, architecture diagrams, and configuration guides.
- Own the customer experience end-to-end while managing multiple projects, priorities, stakeholder communications, and follow-through.
Requirements
- 10+ years of experience leading complex technical programs, ideally in a services company or SaaS environment.
- BA/BS in Experience Design, Engineering, Information Systems, or equivalent experience preferred.
- Proficiency with Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred.
- Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python.
- Experience setting up automated Qualtrics workflows and integrating data across enterprise technology stacks.
- Familiarity with data integrations such as AEP and Salesforce, event-trigger automation, and analytics tools such as Tableau or Power BI.
- Experience with Qualtrics or similar survey platforms in enterprise implementations.
- Strong communication, strategic thinking, project management, client relationship, and stakeholder-management skills.
Benefits
- Three-month temporary engagement starting ASAP, with potential to extend or become permanent.
- Remote work in the United States, with East Coast preference but no requirement.
- Temporary employees are eligible for paid holidays under Dentsu policy and safe and sick time.
- The position is full time and temporary, with no other benefits or compensation eligibility stated.
Tech Stack
Categories
Solutions Engineering
About Dentsu
Dentsu is a global advertising and marketing services group that plans and buys media, develops creative campaigns, and builds data- and technology-led customer experiences for brands. It earns revenue from agency fees and media services across a network that includes Carat, iProspect, and Merkle. Founded in 1901 and headquartered in Tokyo, Dentsu is publicly traded in Japan and serves clients across many sectors worldwide.