Sr Service Engineer
Providence27 days ago
Hyderābād, IndiaSenior
Responsibilities
- Develop and customize ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management.
- Design and implement Service Portals using widgets, UI pages, and client- and server-side scripting.
- Build and maintain Service Catalogs, including catalog items, workflows, and fulfillment automation.
- Gather requirements from healthcare stakeholders and translate them into scalable ServiceNow solutions.
- Ensure compliance with healthcare standards such as HIPAA and applicable data governance policies.
- Troubleshoot and optimize Service Portal components and catalog workflow performance.
- Support ITSM integrations with CMDB, ITOM, and CSM.
Requirements
- At least 5 years of experience in ServiceNow development focused on ITSM and Service Portal.
- Strong skills in JavaScript, Glide APIs, UI Policies, Business Rules, and Flow Designer.
- Experience in healthcare IT environments or understanding of clinical workflows is preferred.
- ServiceNow certifications such as CSA, CAD, or CIS–ITSM are a plus.
- Familiarity with HTML/CSS, AngularJS, or React for advanced portal customization is preferred.
- Experience with ServiceNow Studio, App Engine, and Integration Hub is preferred.
- Understanding of ITIL processes and healthcare service delivery models is preferred.
- Strong problem-solving and communication skills.
Tech Stack
Categories