Senior Customer Success Engineer
Opal SecurityBase Salary
$120k - $200k/yr
Responsibilities
- Lead tier 2/3 technical support for enterprise customers through tickets and shared Slack channels.
- Investigate bugs and misconfigurations, provide engineering with clear reproductions, and remain accountable through resolution.
- Drive technical adoption through customer rollouts, enablement sessions, office hours, and monitoring configuration and usage patterns.
- Lead technical implementations from kickoff through go-live, including identity provider, SSO, SCIM, cloud, application, Terraform, and API integrations.
- Create public documentation, sample code, runbooks, troubleshooting guides, and product fixes based on recurring issues.
- Define support severity levels, escalation paths, engineering handoffs, and implementation checklists.
- Select and configure support tooling and automate repetitive work.
- Log and prioritize bugs, communicate structured customer feedback to product and engineering, and test fixes with customers.
Requirements
- 5+ years of experience in a customer-facing technical role such as technical support engineering, solutions engineering, technical account management, implementation, professional services consulting, or customer success engineering.
- Experience with identity and access concepts including SSO, SAML, OIDC, OAuth, SCIM provisioning, Okta, Entra ID, and enterprise access reviews.
- Hands-on experience with AWS, Azure, or GCP and Terraform and Kubernetes.
- Experience taking customers from technical kickoff to go-live, scoping implementations, and managing implementation risks and customer teams.
- Strong written and verbal communication skills for tickets, documentation, and customer updates.
- Experience with ticketing or support platforms such as Zendesk, Linear, or Jira.
- Experience at a Series A-C company or demonstrated interest in building processes in an early-stage environment.
- Security or identity SaaS experience is preferred.
Categories
About Opal Security
The best security and engineering teams use Opal, the AI-native access security platform, for real-time visibility, expressive policy-as-code, and direct control over every identity — from employees to service accounts to AI agents. Recognizing that access moves rapidly, touches everything, and changes constantly, our AI control plane is built for how identity works today and tomorrow. We are based in San Francisco, recently named to Notable Capital's Rising in Cyber 2026 list as selected by 150 leading CISOs, used by leading companies like Databricks, Notion, Cloudflare, Scale AI, CoreWeave, SpaceXAI, and Superhuman, and backed by Greylock, Battery Ventures, Silicon Valley CISO Investments (SVCI), and Cambium Capital.