5 hours ago
Remote, IndiaSenior
Responsibilities
- Lead, coach, and mentor software engineers delivering customer professional services projects.
- Gather integration and systems requirements from end users, IT teams, and key stakeholders.
- Customize ServiceNow ITOM applications and facilitate application rollouts for CMDB and Discovery.
- Configure REST and SOAP integrations between ServiceNow and other applications.
- Implement Flow Designer workflows, Business Rules, scripting, custom APIs, and integration logic.
- Develop and validate service maps, impact assessment rules, and event-management solutions with technical SMEs and stakeholders.
- Promote update sets and data across applicable ServiceNow environments.
- Participate in user acceptance testing and remediate related production incidents.
- Align map and event-management work with the existing ServiceNow technical lead and maintain operational documentation and SOPs.
Requirements
- 4+ years of experience supporting ServiceNow ITOM implementation, administration, configuration, and/or development, including CMDB, Discovery, or Mid Servers.
- Experience integrating ServiceNow with other systems and platforms using Mid Servers and cloud-to-cloud integrations.
- Experience with ITOM and bi-directional, automated integrations between systems.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
- A four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Willingness and ability to continue ServiceNow education and complete competency certifications and module accreditations.
- Preferred certifications include ITIL Foundation and ServiceNow CSA and CAD.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Guidance, defined success expectations, and opportunities to develop innovative customer solutions.
- Inclusive and diverse workplace with equal employment opportunity and disability accommodation support.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.